Ashley Ramos Email & Phone Number

• Craft and curate compelling, on-brand content across multiple social media platforms to amplify the company’s digital presence. • Manage a detailed content calendar, guaranteeing regular posting and synchronization with marketing initiatives. Produce error-free copy for 7-12 media posts weekly. • Employ Google Analytics and social media analytics tools to monitor, assess, and present weekly performance metrics and KPI’s to leadership, enabling informed decision-making. • Drive customer satisfaction and minimize online support requests by actively interacting with consumers on Facebook, Instagram, and Twitter, swiftly addressing and resolving inquiries and concerns.

• Delivering exceptional customer service by promptly addressing inquiries about menu options, pricing, and assisting patrons as needed. • Processing payments accurately and efficiently using various methods, including cash, credit, and debit cards. • Proactively resolving customer complaints and providing relevant information to ensure a positive experience. • Ensuring cleanliness and organization in checkout areas, overseeing order accuracy, and managing timeliness. Additionally, providing training to new employees to uphold service standards.

• Oversaw reception operations, ensuring a welcoming atmosphere and positive initial experiences for patients. • Responded promptly and courteously to incoming calls, managing inquiries, scheduling appointments using electronic systems, and patient concerns with empathy and efficiency. • Maintained patient records meticulously, upholding confidentiality standards and compliance with HIPAA regulations. • Coordinated insurance verification and billing processes, streamlining payment transactions for improved efficiency. • Managed inventory of office and optical supplies, maintaining optimal stock levels to support seamless daily operations. • Provided assistance in pre-testing procedures, conducting visual acuity tests and preliminary eye exams to aid in patient assessment and treatment planning. • Supported optometrist with administrative tasks, including filing, data entry, and patient chart preparation, enhancing overall workflow efficiency while ensuring coordinated referrals and timely follow-ups.

• Provided compassionate assistance with daily living tasks such as feeding, dressing, grooming, and transportation within the facility, prioritizing residents’ dignity and independence. • Supported in the management of medical equipment and supplies, ensuring their availability and proper functionality to meet resident needs effectively. • Demonstrated a strong communication and problem-solving skills by promptly responding to patient call lights and requests, ensuring timely and attentive care.

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Concentration in Healthcare Administration

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities