Ashley Robles Email & Phone Number

Tucson, Arizona, United States

Greater Chicago Area

•Answer all telephone calls for multiple practices over all service lines with the accuracy rate of 90% or above scheduling patients within guidelines, taking messages utilizing templates and routing clinical inquires to appropriate RN pool, clinical or administrative pools and complete clean registration, with accuracy rate of 90% or above•Understand and become a subject matter expert with MyChart\MyRush App support lines •Identify and promote other practices or services patient may also need•Assess the caller’s need and respond with critical judgment and ensure the appropriate resolution for the inquiry or issue-Escalate calls to nurse, and/or RUMG Access Center leadership when needed•Adhere to service specialized workflows for multiple specialty departments across several service lines •Maintain a high level of understanding and act as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and billing procedures •Promote a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires•Utilize customer service skills to exceed the patient’s needs

Greater Chicago Area

•Oversee and coordinate staff expenses, check requests and travel reimbursements. Monitor, collect, and track required signatures.•Open, sort, review, and distribute mail and prepare responses to routine inquiries, including Fed-X and other inquiries•Maintain a calendar for staff availability and schedules -Assist with Physician Weekend Rounding Schedule •Maintain attendance records for CME Accreditation •Prioritize incoming communication, requests for meetings and escalate appropriately •Coordinate staff office space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations

Greater Chicago Area

•Assist the Department of Hematology, Oncology, and Cell Therapy within Rush’s Cancer Center with screening phone calls; primarily the Breast Team•Assist patients, providers/facilities, pharmacies, by taking messages and sending their messages to the corresponding teams within the department (BMT team, Breast team, Hematology team, and Lung Oncology Team) -Sent messages via email and Epic -Page providers or nurses when necessary •Experienced with the medical database system: Epic Hyperspace -Complete scan documents via Epic -Opened patient charts to verify providers and print records as needed -Communicated with providers via staff messages •Fax over orders and encounters as requested •Assisted the Division Administrator with mailing projects •Learned how to upload provider CV’s into the Faculty System and helped the other administrative assistants

Urbana-Champaign, Illinois Area

•Maintained department care supplies, ensured timely flow of patients, and assisted physicians and nurses •Roomed patients: obtained vitals and reviewed medication/allergies (via Epic)•Assisted providers with Lumbar Punctures •Assisted EMG Technician with the documentation of nerve conduction studies •Performed visual field testing •Stocked, cleaned, and closed down rooms•Obtained prior authorizations through insurance companies and faxed patient records to corresponding facilities•Followed up with patient referrals; ensuring an appointment was scheduled•Highly experienced with the medical database system: Epic Hyperspace -Entered patient medication refills -Obtained patient records for referrals -Inputted patient records and results into patient chart

Urbana-Champaign, Illinois Area

•Completed two major projects for the ED and several nursing floors in efforts to collect data to present in director meetings•Assisted the Pastoral Care and ED Administrative Assistant with ED Work Injury Forms as well as Clairvia scheduler changes•Assisted Infections Prevention Department in completing Hand Hygiene Audits for the ED and nursing floors to raise awareness on the importance of hand hygiene for nurses, providers, and other staff to decrease hospital-acquired infections•Stocked the Chapel with Care Notes and Bibles when orders came in

Greater Chicago Area

•Assisted Maternal Case Managers with calling hospitals to approve or deny referrals•Sent mail out to hospitals and physicians for patients enrolled in the Brighter Beginning Program•Cooperated with the Director of Case Management in projects to assure all member referrals where updated in the system and confirmed with hospital Utilization Review departments

312 S Green St. Chicago, Il

•Processed transportation services for members and called transportation companies to assure they could take the member•Completed and conducted Health Risk Surveys•Monitored and mailed out Weight Watcher’s coupons to members who expressed interest•Took on any other responsibilities assigned by my supervisor