Ashley Scheller Email & Phone Number

 Directly responsible for managing over 500 accounts in the Northeast and West region. Work closely with Sales Directors to support & grow our region Develop strong relationships with customers and suppliers, maintain and grow profitable customers, grow new business through upselling programs Handle all aspects of customer administration and management including communicating with suppliers, compliance, managing payments and invoices, and streamlining the entire procurement process Enter/update customer’s information into CRM (Dynamics), Trello, & internal database Conduct training for customers on how to utilize our Buyer’s Guide and accounting platform via WebEx (virtual) and phone Address customer needs including liaising with vendors to enable proper service to our customers, communicating with Support regarding missing invoices, connecting with dealers to uncover customer’s account issues, set up of new locations, Proactively monitor accounts monthly to identify opportunities to increase spend by providing product & service updates to existing customers  An active member in the "Buddy" program by welcoming and assisting with on-boarding new employees. Created training agenda/check-list for new Customer Advocate employees Assist customers with general customer service inquiries

Boca Raton, Fl

 Managed several therapeutic areas such as Gastroenterology, Cardiovascular, Diabetes, Oncology, Infectious Diseases, Central Nervous System, Respiratory, and Metabolic Diseases in outbound and inbound call programs. Experience leading teams in three different business units including inside sales, customer service, and business information (combination of customer service and correspondence) Strategized, developed, and organized reports to ensure client objectives and goals are met. Key Performance Indicators included service levels, employee engagement and attrition, call-quality, and documentation/processes review. Facilitated and supported the development of a new call quality rubric around program objectives and quality expectations; to include compliance requirements, business skills, and soft skills. Monitor/review live and recorded calls for quality and compliance assurance to ensure Client’s quality expectations are met or exceeded for pharmaceutical campaigns/brands Establishes accountability with employees to follow established company and program procedures and guidelines to address problems and complaints, suggest solutions, and drive positive outcomes Sustaining a high level of product knowledge through continued education and business acumen by staying updated with company policies and procedures and Client communication Promote a positive learning environment and morale by implementing rewards and contests as a means to motivate and inspire team members

Boca Raton, Fl

 Assisted District Manager with leading teams specialized in outbound sales, outbound pharmacy, business development, account retention, and customer service by providing coaching, feedback, and best practices to team members Helped manage the team in call quality and productivity to meet daily metrics Met and exceeded daily goals/metrics and call quality while maintaining additional responsibilities Created agendas and activator interactive team meetings by recognizing, information, motivating, and educating Trained, mentored, and coached team members weekly on monitor agent’s progress Trained and certified on five branded medications on healthcare practitioners and pharmacies that aimed to promote awareness of brand