Ashley Smith Email & Phone Number

Jacksonville, Florida, United States

Columbus, Georgia, United States

responsible for assisting staff with the day to day operations of the library, which included answering the phones, answering simple reference questions, and checking in/out library materials.• Provided general information to the public on library services and programs.• Registered and inputted patron personal data into the system so customers could check out library materials.• Reviewed subject matter of materials to be classified using the Dewey Decimal System.• Assisted in maintaining accountability records and in performing shelf inventories.• Shelved and completed shelf maintenance of library materials.• Performed simple maintenance on the library’s computer systems.• Performed other duties as assigned. Typed 40+ wpm.

Fort Benning, Ga

• Served as Library Technician in the Technical Services Department responsible for responsible for assisting staff with the day to day operations of the library, which included answering the phones, answering simple reference questions, and checking in/out library materials.• Assisted the MWR SysADMIN and other IT staff with simple troubleshooting techniques for computer and printer issues in the library.• Knowledgeable with PCReservation/Envisionware system for managing patron computers.• Provided general information to the public on library services and programs.• Registered and inputted patron personal data into the Sierra Library’s Integrated Library System (ILS) so customers could check out library materials.• Created and maintained files of office procedures and other data, reports and documents in reference to library day to day operations.• Used cataloging and classification rules and procedures, USMARC, AACR2, etc.• Reviewed subject matter of materials to be classified using the Dewey Decimal System.• Assisted in maintaining accountability records and in performing shelf inventories.• Assisted with Story time, Summer Reading Programs and Fort Benning Sponsored Family Programs.• Assisted in preparing library displays and program activities at Fort Benning.• Shelved and completed shelf maintenance of library materials.• Used data entry skills to input and edit records into the Library’s Integrated Library System (ILS) and transferring data/catalog records from the OCLC database into the Library’s ILS.• Repaired damaged items, books, DVDs and CDs.• Processes library materials such as applying spine labels, property stamps, security devices, etc.• Assisted in training other volunteers and staff.• Performed simple maintenance on the library’s computer systems.• Performed other duties as assigned. Typed 40+ wpm.

Phenix City, Alabama, United States

• Served as Customer Service Agent I responsible for receiving inbound calls, assisting customers with various requests and inquiries such as tech support, billing concerns and account retention.• Referred customers to published materials and/or senior staff.• Maintained an accurate and complete record of all inquiries and problems handled.• Operated a computer utilizing software and front-end programs related to the position.• Followed standard operating procedures and participated in group meetings and training when scheduled.• Performed other duties as assigned. Types 40+ wpm.

Fort Benning, Georgia, United States

• Served as Recreation Aid, Non-appropriated Fund (NAF) Agency, Department of Family, Morale and Welfare (DFMWR), Army Installation Management Command (IMCOM), Maneuver Center of Excellence, Fort Benning, Georgia.• Served as lead Bingo caller.• Performed Bingo Hall duties managing bingo card sales and ensuring proper amounts of cash and coins are given back to the customer.• Assisted customers with answering questions concerning pricing of games, how to play the games, and seating locations as well as accommodations for the disabled.• Utilized excellent customer service skills to handle customer concerns.• Operated cash register, which automatically recorded cash collected and updated receivable records.• Answered the phone and created return call correspondence for supervisors and other staff.• Collected money and made change as appropriate. Counted cash and negotiable instruments in preparation of an accountability report.• Changed register tape and cleared routine equipment and scanning jams on registers or receipt printers.• Attended and provided input during employees meetings that can be used to provide better customer service and a smooth transition between games.• Assisted supervisors with training new employees and conducted inventory.• Assisted with minor troubleshooting of vendor bingo equipment. Operated a computer and possesses knowledge of Microsoft Office products such as Word, Excel and PowerPoint.• Performed a variety of other duties provided by Supervisors. Types 40+ wpm.

Fort Benning, Georgia, United States

• Served as lunchroom collected lunchroom money from students and parents.• Possessed excellent customer service skills.• Operated cash register, which automatically records cash collected and updated student records. Collected money and made change as appropriate.• Counted cash collected to ensure agreement with cash register recording.• Assisted supervisors with training new employees and conducting inventory.• Set up serving lines and performed a variety of other duties provided by Supervisor and other staff. Types 40+ wpm.

Fort Benning, Georgia, United States

• Served as Front Line Cashier, cook and store opener and closer.• Operated cash register, which automatically records cash collected and orders placed.• Collected money, made change as appropriate and ensured monies agreed with cash register recording.• Checked identification for check card, credit card use to ensure only authorized personnel uses that card, and made sure all credit card receipts and coupons are secure in the appropriate register drawer• Assisted supervisors with training new employees.• Set up and replenished hot and cold food for daily preparation.• Performed other duties as assigned.

Columbus, Georgia, United States

• Served as Cashier, Server, and Cook using excellent customer service skills to handle hundreds of customers during each event.• Served as food server, cook, and front-line cashier responsible for operating the front line cash register.• Responded to customer concerns within guidelines set forth by the company.• Counted the register to before and after shift to make sure funds matched.• Made sure all coupons are secure in the appropriate register drawer.• Dressed neatly and ensured proper dress code.• Cleaned kitchen equipment and drink machines and set up and replenished hot and cold food for events.• Performed other duties as assigned.

Columbus, Georgia, United States

• Served as cashier responsible for operating the front line registers, entering data from products into electronic register, assisting customers with product information and storing of items purchased.• Worked closely with supervisors using the FastScan hand held barcode scanner to assist customers with purchasing items and product information.• Served as store greeter and assisted store employees with the cleanliness and organization of items on the shelves and on the main store floor.• Performed other duties as assigned.

Fort Benning, Georgia, United States

Served as Technical Services Technician, Copy Cataloging and Library Technician, responsible for assisting staff with the day to day operations of the library, which included answering the phones, answering simple reference questions, assisted with payroll sheets, organizing and scheduling trainings, checking in/out library materials.• Performed simple troubleshooting techniques for computer and printer issues.• Knowledgeable with PCReservation/Envisionware system for managing patron computers.• Provided general information to the public on library services and programs.• Registered and inputted patron personal data into the Library’s Integrated Library System (ILS) so they could check out library materials.• Created and maintained files of office procedures and other data, reports and documents in reference to library day to day operations.• Used cataloging and classification rules and procedures, USMARC, AACR2, etc.• Reviewed subject matter of materials to be classified using the Dewey Decimal System.• Assisted in maintaining accountability records and in performing shelf inventories.• Was instrumental in preparing library materials for the migration into the library’s ILS.• Assisted with Story time, Summer Reading Programs and Fort Benning Sponsored Family Programs.• Assisted in preparing library displays and program activities at Fort Benning.• Shelved and completed shelf maintenance of library materials.• Used data entry skills to input and edit records into the Library’s Integrated Library System (ILS) and transferring data/catalogue records from the OCLC database into the Library’s ILS.• Assisted with Interlibrary Loans and reserves.• Repaired damaged items, books, DVDs and CDs.• Processes library materials such as applying spine labels, property stamps, security devices, etc.• Assisted in training other volunteers and staff.• Performed simple maintenance on the library’s computer systems.• Performed other duties as assigned. Typed 40+ wpm.

Phenix City, Alabama, United States

• Served as Front Line Cashier, cook and store opener and closer.• Operated cash register, which automatically records cash collected and orders placed.• Collected money and makes change as appropriate.• Counted cash collected to ensure agreement with cash register recording.• Checked identification for check card, credit card use to ensure only authorized personnel uses that card.• Assisted supervisors with training new employees.• Made sure all credit card receipts and coupons are secure in the appropriate register drawer.• Set up and replenishes hot and cold food for daily preparation.• Served food cafeteria style.• Prepared meats, vegetables, breads and desserts for cooking and serving.• Performed a variety of duties incident to the maintenance and cleanliness of the area.• Cleaned kitchen equipment, dining room tables and chairs.• Performed other duties as assigned.

Fort Benning, Georgia, United States

• Served as Circulation Desk Technician and Typist responsible for assisting staff with the day to day operations of the library, which included answering simple reference questions, checking in/out library materials.• Used data entry skills to input patron data into the library's integrated library system.• Utilized customer service training in library services to answered the phones and address customer concerns.• Reviewed patron forms and catalog records for completeness.• Shelved and performed shelf maintenance of library materials.• Assisted in transferring data from catalogue records into library's Integrated Library System (ILS) as well as performed edits to correct incorrect data.• Observed library cataloging and classification rules and procedures, USMARC, AACR2, etc.• Reviewed subject matter of materials to be classified using the Dewey Decimal and Library Congress Classification Systems.• Assisted in training other volunteers in the process.• Performed other duties as assigned. Typed 40+ wpm.

Phenix City, Alabama, United States

• Served as a child/youth volunteer assisting staff in creating activities for young children and young adults such as story-time, arts and crafts, and sports activities such as basketball.• Assisted staff in monitoring youths during field trips and pizza parties.• Utilized customer service training when performing the day to day desk duty tasks with signing in participants and answering the phone.• Assisted on-duty lifeguards with monitoring children during swim time.• Performed other duties as assigned.