• Answers telephones, screens calls, takes messages, and provides information along with greeting patients in a prompt, courteous and helpful manner. • Contributes to medical record maintenance by scanning appropriate documentation into electronic medical records, entering relevant data, and utilizing an appointment scheduling software to manage patient’s appointments. • Maintains records in accordance with staff rules and regulations and state and federal guidelines.• Insures the accuracy of patient demographics and insurance information.• Verifies that patient’s insurance benefits are a part of the practices participating plans, prior to scheduling an appointment. • Provides documents that may need to be completed prior to patient’s visit