Ashley Steele Email & Phone Number

• Maintained productivity and quality standards at all times.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.• Accepted payments and updated accounts with latest information.• Operated in dynamic, high-volume environments to provide skilled assistance to multiple customers daily• Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.• Answered customer telephone calls promptly to avoid on-hold wait times.• Handled customer inquiries and suggestions courteously and professionally.• Used SAP, PowerBI, Avaya, UIQ/Itron effectively

Rosedale, Maryland, United States

• Accurately and neatly documents all outreach efforts, successful and unsuccessful. Submits documentson time.• Answers the phone. Performs office duties such as scheduling appointments, mailings, filing, recall,and other clerical duties as assigned. Performs recall independently and according to program policy.Coordinates and/or arranges taxi transportation for clients when the need is expressed and accordingto policy.• Contributes to the achievement of established department goals and objectives and adheres todepartment policies, procedures, quality standards, and safety standards. Complies with governmentaland accreditation regulations.• Represents the program and hospital in community outreach efforts.• Works collaboratively with patients, case manager, clinical staff and providers.• Performs other duties as assigned.

Euthanizes sick, injured, and unwanted animals in accordance with regulations and standard veterinaryprocedures; determines amount of sodium phenobarbital to be used in accordance with establishedstandards; records amount used on each animal for check by state inspection; euthanizes wild animalsas required.Cleans and disinfects equipment, facilities, and rooms; assists in feeding and caring for animals; putscarcasses in freezer; assists at counter in taking in, redeeming, or adopting out animals and in dealingwith the public over the phone and at the counter.Assigns housing area for animals in the shelter.Administers vaccinations; assists kennel supervisor; keeps records and makes reports.Deals directly with the public and also handles public safety concerns which involve animals.

Schedule appointments. Answer calls and transfers to the appropriate party. Collect co pays and previousbalances. Schedule surgery. Verify insurances. Does basic front off duties such as faxing and scanning.Files charts. Add demographic information into electronic medical records systems. Do follow up callswith patients. Help patients to obtain referrals from primary care doctors. Walk patient to the rooms fordoctors as needed. Help the doctors secretaries with paperwork.

Answer phone calls, helps to sterilize instruments using a MidMark and Statim. Uses cold sterile.Schedules patients for follow up appointments. Helps with front desk as needed. Assists for dentalprocedures such as fillings, crown preps, crown deliveries, root canals, and veneer preps. Takeimpressions for crowns, study models, etc. Had training for the Itero and use it well at the office. Able totake x rays and an certified. Helps the office with ordering necessary inventory. Gets lab cases ready tobe sent out to the labs and helps to write lab slips. Set up and break down of exam rooms. Experiencewith intra oral photographs.

Work with clients and doctors in the room during exams. Holding pets for blood draws, vaccines,injections, and fluids. Able to take temperatures, respirations, and heart rate. Give subcutaneousinjections. Administer fluids. Give medications. Able to trim nails and express anal glands. Can chartexams while doctor is in room. Helped monitor surgery. Dealt with clients curbside during the CoronaVirus pandemic