Ashley Stephan Email & Phone Number

Kirkland, Wa, Us

Trained and onboarded new office staff members.Created staff schedules based on established guidelines and priorities.Developed training modules and documentation to train staff.Delivered quality customer service to staff and customers.Implemented processes to streamline workflow throughout the office environment.Leveraged multi-line phone system to answer and transfer calls to staff members.Addressed and resolved client or customer inquiries to foster superior standards of service.Fostered relationships with vendors to expedite orders, repairs and maintenance.Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.Created weekly schedules based on predicted staffing needs, budgets and employee requests.Supervised administrative staff, driving front office operations and continuous workflow.Provided efficient and courteous service to customers at all times.Committed to delivering excellent customer service while working in a fast-paced environment.Participated in ongoing training to enhance own job skills and knowledge.Developed and implemented office procedures to improve efficiency.Oversaw personnel to maintain adequate staffing and minimize overtime.

Contacted customers by mail, telephone, or in person concerning acceptance or rejection of applications.Managed a portfolio of loans from origination through final disbursement ensuring timely completion of required tasks within established deadlines.Verified and examined information and accuracy of loan application and closing documents.Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices, and checks using computers.Evaluated collateral documents such as deeds, titles and appraisals for accuracy.Compiled financial statements from borrowers in order to verify income sources.Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.Reviewed loan applications and supporting documentation to ensure accuracy, completeness and compliance with bank policies and procedures.Interviewed loan applicants to obtain personal and financial data and to assist in completing applications.Answered customer inquiries to communicate active loan and loan application status.Utilized excellent communication skills when explaining complex financial terms and conditions to customers.Maintained organized files for easy retrieval during audits or other inquiries.Assisted in preparing loan closing packages and ensured all necessary documents were included.Acted as point of contact by keeping customer and referral sources informed throughout process.Liaised with loan originator to set appointments for prospective and new applicants.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Committed to delivering excellent customer service while working in a fast-paced environment.

Created spreadsheets using advanced formulas and functions to analyze large datasets.Maintained scheduling and event calendars.Coordinated travel arrangements for employees and clients as needed.Maintained office inventory by assisting with supply orders.Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.Served as primary point of contact for facilitating operational and administrative inquiries.Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.Greeted visitors or callers to handle inquiries or direct to appropriate personnel.Maintained database of client contact information with accuracy and attention to detail.Greeted and screened visitors to direct to correct employee or office.Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.Built and maintained relationships with vendors and other external contacts.

Bachelor'S Degree, Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing

Bachelor Of Science (B.S.), Nursing

Bachelor Of Science (B.S.), Nursing