Ashley Webster Email & Phone Number

• Collaborate with multi-level stakeholders to ensure business and technology alignment
• Conduct requirement interviews, document analysis, and workflow analysis to create requirement documentation
• Translate requirements into user stories and/or process diagrams and use Balsamiq to make mock-ups screens, menus, and pop-ups for developers
• Develop test plans, supply test data and perform User Acceptance testing (UAT) for new features, applications and suites
• Evaluate project value (ROI) to assist upper management in decision making process

United States

• Responsible for organizing workflow for Custom Product Formulations and ensuring daily orders and customer request were fulfilled in a timely manner
• Grew Custom Product Formulations from 6 associates to 12 associates in 3 years while maintaining a >80% retention rate
• Investigated customer concerns/complaints to maintain customer satisfaction
• Worked with PMO team to develop and launch several new products
• Wrote and maintained SOPs and Process Flows

Coralville, Iowa

Responsible for organizing workflow for the Custom Product Formulations Team and ensuring daily orders and customer requests are being fulfilled in a timely manner. Maintain, create, and develop SOPs and Process Flows while implementing and improving processing accordingly.Monitor protocols and assist Quality Assurance Team investigate customer.

Coralville, Iowa

Communicated effectively with peers and managers to ensure products are completed on time and procedures are followed. Conducted one-hour monthly meetings outlining our team goals, accomplishments, and improvements. Developed better ways to solve problems, troubleshoot, and improve processes. Wrote yearly performance reviews and assisted in hiring process.

Coralville, Iowa

Advanced knowledge in maintaining and troubleshooting automated and manual lab equipment, products, and processes.Wrote formulation and mapping scripts for liquid handling equipment.Developed High Throughput Product Formulations Training Guide and Quick Reference Guide, which created more consistent training for new hires and cross training for existing.

Coralville, Iowa

Use automated and manual lab equipment to normalize oligonucleotides.Utilized stoichiometry to convert measurement units for formulation.Adhered to safety regulations, SOPs, and contamination controls.

Spring Valley, Wisconsin, United States

Arbor Vitae, Wisconsin