• Proactively and reactively monitoring for clients• Assisting current clients with issues• Troubleshooting submitted client tickets• File Tracking and File Resend using BASH• Knowledgeable using Secure CRT, Putty, HP Operations Manager for Unix, WinZip, Ultraedit• Utilizing skills in the Microsoft Office Suite• Works individually but also works well in group settings• Monitoring e-commerce applications (Enterprise System and Application Integrator), communication systems (AS2, FTP, HTTP, etc.), and system alerts • Monitoring, processing, queuing, and reconciling client transactions (EDI documents, XML, RosettaNet, functional acknowledgments)• Responding to and resolving system or client initiated incidents• Participating in incident and problem escalations; communicating with clients and other GXS team members to gather information and provide status updates about incidents and problems· Creating and tracking incident and problem tickets; modifying scripts as needed• Assist for following hosted services processes and procedures to prevent and resolve incidents and problems • Lead Project on automation to reduce manual work load

• Assisting with patient phone calls and requests• Updating patient records• Fulfilling patient diet requests within their diet restrictionsWhen promoted to Administrative Assistant, responsibilities included • Assisting with payroll• Organizing business functions,• Basic Administrative Office tasks such as ordering supplies and various filing tasks• Assisting with patients phone calls, and• Handling employee files for management• Using advanced skills in the Microsoft Office Suite including Word, Excel, and PowerPoint