Ashley Knapp Email & Phone Number

Napa, California, United States

•Gather and analyze data to prepare business process documentation of PeopleSoft Work Force Administration functions including Benefits, Talent Acquisition, and Leave Administration. •Review and analyze UCOP documentation of various PeopleSoft WFA processes using project management methodologies to prepare for the documentation from the campus perspective utilizing ProMapp software.•Provide business analysis and execute project tasks to document over 20 WFA business processes.•Facilitate crossfunctional meetings with Human Resources and Academic Personnel to properly vet shared business processes and document with congruency in mind, acting as a liaison when needed.•Monitor various project tasks using tracking and reporting tools and communicate updates as necessary.

Santa Barbara, California, United States

•Directly supervise a full time Assistant Resident Director and 11 Desk Attendants, co-supervise 8 Resident Advisors, and indirectly supervise approximately 30 student leaders in various roles within the community. •Provide leadership in the development, implementation, and assessment of a residential curriculum program in a hall with approximately 25% international students and a Chicanx/Latinx Living Learning Community.•Collaborate in the planning and presentation of a multi-faceted selection, training and development program for student staff including Resident Assistants, Desk Attendants and provide ongoing constructive feedback. •Provide direction and leadership in the 24/7 emergency response system for approximately 2700 residents, managing the response, including follow-up with affected parties, student staff, police, and hospital staff.•Hold approximately 200 student conduct and counseling sessions in partnership with Student Conduct staff.•Oversee a building wide programming and development budget of approximately $12,000.

•Implemented improvements to various large-scale department processes including move in, move out, RA recruitment, selection, and training by incorporating critical information and feedback from stakeholders.•Increased RA retention from 10% to over 50% and more than double Senior RA applicants in three years.•Oversee all daily operations of 3 residence halls, reprioritizing tasks as needed while collaborating with various stakeholders to ensure effective and efficient management of problems for all involved.•Coordinate building maintenance, quarterly opening and closings, assist with housing assignment processes and respond to a variety of maintenance and facilities concerns using sound knowledge and good judgement. •Collect and analyze data on the residential experience and prepared plans for improvement accordingly•Directly supervise a Graduate Assistant; indirectly oversee the Living Learning House program of approx. 70 residents, ensure quarterly workshops are held, and supervise a Living Learning RA and 9 house liaisons. •Assist with the different housing assignment processes for new students, returning students, and oversee Living Learning House program selection to ensure maximum efficiency of the residential system space. •Lead various department processes such as Senior RA and RA recruitment, selection, and training. •Create and update training and related resources including RA manuals, duty binders, emergency protocols.•Select, train, and evaluate three Senior Resident Assistants and 11 undergraduate Resident Assistants.•Manage a $7,200 area programming budget effectively to meet the needs of three different communities.•Serve as an Academic Advisor.

• Supervised and evaluated five Resident Assistants and five Academic Peer Advocates to aid in the success of 300 first-year students as they transition to college using a residential curriculum approach.• Collaborated with the office of New Student and Transition Programs to successfully implement summer orientation, housing roughly 150 students per night over 16 sessions, while supervising 6 resident assistants.• Selected and trained a Desk Manager for 24-hour desk operations, indirectly supervising 15 Receptionists.• Solved unforeseen problems and unique challenges with residents in triple occupancy rooms, working with the Area Coordinator, Administrative Assistant, and Housekeeping staff to meet resident needs. • Adjudicated policy violations in the hall utilizing restorative justice principals for student development. • Devised a de-tripling and room change process, aided in conflict mediation and establishing positive relationships with residents using MAP-Works, direct interactions, and maintaining visibility in the building.• Effectively respond to crisis and enforce policy using sound knowledge and good judgement as part of an on-call duty rotation for 2000 residents.

•Introduced 30 undergraduate students to the fundamentals to becoming a student staff member at ISU.•Facilitated discussions on traditional residence hall issues faced by college students, diversity of the college campus, and the responsibilities and roles of being a peer educator and role model as a staff member.•Educated students on time management skills, mediating conflicts and translating learning into practice.

• Linked between the Office of Residential Life and the Office of Fraternity and Sorority Life, helping to design new policies and procedures for a Sorority complex opening the following academic year.• Created a Sorority Community Assistant student staff position and application for a new all-female complex of 360 residents, conducted individual interviews with each candidate, and assisted in the staff selection.• Transitioned midyear to supervise 8 resident assistants and building operations for 750 upper class residents.

•Worked directly under the Assistant Director of Housing Operations to help oversee all summer building renovations and facility projects, assisting with any additional projects on an as-needed basis.•Installed, programmed, and updated the HGLO Proxsafe key management system for central office use.•Assisted in the creation of a comprehensive housing database using Microsoft Access.•Generated, organized, and issued all keys, key rings, and key forms for programmatic housing staff.

Master Of Science - Ms, Student Affairs And Higher Education

Bachelor Of Science - Bs, Mathematics