Ashley Knapp Email & Phone Number

Napa, California, United States

• Gather and analyze data to prepare business process documentation of PeopleSoft Work Force Administration functions including Benefits, Talent Acquisition, and Leave Administration.
• Review and analyze UCOP documentation of various PeopleSoft WFA processes using project management methodologies to prepare for the documentation from the campus perspective utilizing ProMapp software.
• Provide business analysis and execute project tasks to document over 20 WFA business processes.
• Facilitate crossfunctional meetings with Human Resources and Academic Personnel to properly vet shared business processes and document with congruency in mind, acting as a liaison when needed.
• Monitor various project tasks using tracking and reporting tools and communicate updates as necessary.

Santa Barbara, California, United States

• Directly supervise a full time Assistant Resident Director and 11 Desk Attendants, co-supervise 8 Resident Advisors, and indirectly supervise approximately 30 student leaders in various roles within the community.
• Provide leadership in the development, implementation, and assessment of a residential curriculum program in a hall with approximately 25% international students and a Chicanx/Latinx Living Learning Community.
• Collaborate in the planning and presentation of a multi-faceted selection, training and development program for student staff including Resident Assistants, Desk Attendants and provide ongoing constructive feedback.
• Provide direction and leadership in the 24/7 emergency response system for approximately 2700 residents, managing the response, including follow-up with affected parties, student staff, police, and hospital staff.
• Hold approximately 200 student conduct and counseling sessions in partnership with Student Conduct staff.
• Oversee a building wide programming and development budget of approximately $12,000.

• Implemented improvements to various large-scale department processes including move in, move out, RA recruitment, selection, and training by incorporating critical information and feedback from stakeholders.
• Increased RA retention from 10% to over 50% and more than double Senior RA applicants in three years.
• Oversee all daily operations of 3 residence halls, reprioritizing tasks as needed while collaborating with various stakeholders to ensure effective and efficient management of problems for all involved.
• Coordinate building maintenance, quarterly opening and closings, assist with housing assignment processes and respond to a variety of maintenance and facilities concerns using sound knowledge and good judgement.
• Collect and analyze data on the residential experience and prepared plans for improvement accordingly
• Directly supervise a Graduate Assistant; indirectly oversee the Living Learning House program of approx. 70 residents, ensure quarterly workshops are held, and supervise a Living Learning RA and 9 house liaisons.

• Supervised and evaluated five Resident Assistants and five Academic Peer Advocates to aid in the success of 300 first-year students as they transition to college using a residential curriculum approach.
• Collaborated with the office of New Student and Transition Programs to successfully implement summer orientation, housing roughly 150 students per night over 16 sessions, while supervising 6 resident assistants.
• Selected and trained a Desk Manager for 24-hour desk operations, indirectly supervising 15 Receptionists.
• Solved unforeseen problems and unique challenges with residents in triple occupancy rooms, working with the Area Coordinator, Administrative Assistant, and Housekeeping staff to meet resident needs.
• Adjudicated policy violations in the hall utilizing restorative justice principals for student development.
• Devised a de-tripling and room change process, aided in conflict mediation and establishing positive relationships with residents using MAP-Works, direct interactions, and maintaining visibility in the building.

• Introduced 30 undergraduate students to the fundamentals to becoming a student staff member at ISU.
• Facilitated discussions on traditional residence hall issues faced by college students, diversity of the college campus, and the responsibilities and roles of being a peer educator and role model as a staff member.
• Educated students on time management skills, mediating conflicts and translating learning into practice.

• Linked between the Office of Residential Life and the Office of Fraternity and Sorority Life, helping to design new policies and procedures for a Sorority complex opening the following academic year.
• Created a Sorority Community Assistant student staff position and application for a new all-female complex of 360 residents, conducted individual interviews with each candidate, and assisted in the staff selection.
• Transitioned midyear to supervise 8 resident assistants and building operations for 750 upper class residents.

• Worked directly under the Assistant Director of Housing Operations to help oversee all summer building renovations and facility projects, assisting with any additional projects on an as-needed basis.
• Installed, programmed, and updated the HGLO Proxsafe key management system for central office use.
• Assisted in the creation of a comprehensive housing database using Microsoft Access.
• Generated, organized, and issued all keys, key rings, and key forms for programmatic housing staff.

Master Of Science - Ms, Student Affairs And Higher Education

Bachelor Of Science - Bs, Mathematics