Ashley Fisher Email & Phone Number

Raleigh, North Carolina, United States

Apex, Nc

Holly Springs, Nc

Perform standard office operations including document management, telephone responsibilities, proactive conflict resolution to address concerns, and answering member or prospect questions, maintaining a professional demeanor at all times.Manage front-of-office operations and proactively address managerial needs for business to ensure smooth operational functioning.Engage with new employees in one-on-one training and mentoring to inform on company policies and protocols yielding consistency of approach and team unity.Track class attendance and schedule coaches/subs to assure proper coverage and uninterrupted class schedules for members; update class schedules and descriptions on company website.Encourage membership and long-term, repeat customers through creation of new enrollments and ensuring accurate pricing information on company web site and application.Entrusted with all POS (point-of-sale) operations for daily sales, as well as end-of-day register closing relating to all incoming receipts for company. Reconcile and focus on accuracy of accounting details for ease of reference and record-keeping purposes.As first-line-of-contact for members and interested guests, engage with and identify prospects, then use facility tours as one tool among many to communicate value proposition, answer questions, and transition just-looking into new sales.

Holly Springs, Nc

Performed front office operations responsibilities, including managing reception, providing first-line-of-contact customer service through greeting visitors/parents, and responding to telephone and in-person information requests.Provided assistance to instructors, staff, and parents fostering relationships among all stakeholders, promoting a collaborative environment on all levels.Collaborative team player, conscious of establishing positive working relationships with colleagues and administrative personnel.With knowledge of protocols, oversaw registration and check in/checkout procedures in order to remain consistent with company standards. Facilitated interaction among all interested parties, keeping lines of communication open and flowing freely.Maintained reports and documents, adhering to confidentiality protocols, as needed.Provided customer service through telephone communications, delivering messages in a timely fashion.As part of team, collaborated to organize annual fundraising fall festival through active recruitment of community sponsors, brainstorming ideas, day-of coordination and set-up, and organizing games and booths. For marketing and promotional purposes, created original content for flyers, edited, and distributed across the community; liaised for volunteers to ensure seamless execution of the event.As key team member, orchestrated parent-teacher nights and special events such as family picnics and “International Night” which hosted 200+ guests; scheduled, coordinated, and organized various classroom performances and exhibits, coaching on oral and visual presentation skills.Delivered program management by overseeing student needs and interests and made sure classroom activities were engaging and interactive; assisted students and instructors with in-class needs such as end-of-year test proctoring.