Ashley Klein Email & Phone Number

Milwaukee,Wi

Milwaukee, Wi

Milwaukee, Wi

-Manage and oversee centralized background checks and drug screening process in the WI/IL, WA/OR and AZ field network strategy model.-Review client contractual agreements pertaining to compliance requirements in order to thoroughly review candidate drug and background screen results and provide eligibility determination to the field. -Professionally establish, foster and strengthen daily communication and relationships across multiple in-office department teams, off-site field offices and various vendors. -Analyze reporting data in order to provide client specific recommendations to the account management team to assist in corrective action plans and preventative action plans to ensure internal and external client contractual agreements are being met.-Key resource and main point of contact for colleague comprehension of national account compliance requirements as it relates to contractual on-boarding requirements, drug screening, background checks, rate compliance and vendor neutrality and other compliance requirements specific to each client. -Company lead for updating the internal drug and background process database for employee reference of proper protocol and documentation purposes. -Manage urgent and high-profile client projects within multiple markets while independently working efficiently and accurately to ensure target Service Level Agreements (SLAs) are achieved and maintained.-Present at quarterly National Account Operation meetings on behalf of the Background Compliance Team.

Milwaukee Wi

-Served as dedicated Virtual Office and End-to-End (E2E) coordinator in initiating background requests appropriate for client requirements.-Provided proactive follow up to field requesters to ensure fast turnaround time on candidate’s eligibility.-Created Level 4 procedures for the drug and background process by documenting flow charts and step by step guides for the entire Manpower Group organization.