Ashley Cabrera Email & Phone Number

United States

Bronx, New York, United States

-Conduct regular field visits to engage and build rapport with chronically homeless individuals.-Work with clients to develop goals and service plans.-Provide referrals and direct assistance to support clients applying and/or attending appointments for: mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing.-Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals. Maintain familiarity with social services and resources available both on-site and in the community.-Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required.- Issue intensive outreach engagement, and care coordination services to individuals experiencing street homelessness and those in temporary shelter settings.

- Staffed all received referral services from various sources in the Early Intervention Program.- Communicated frequently with families, referral sources, therapists, and other professionals.- Regulated reports on the department’s progress to the Assitant Program Director and Program Director.- Collaborated with various departments to ensure a timely start of all services.- Monitored salaried and part-time therapist hours to ensure they are fully staffed with cases.- Partnered with the Assistant Program Director to troubleshoot issues that may arise within the department. - Conducted daily outreach to increase referrals with Ongoing Service Coordinators for the therapists.

New York City Metropolitan Area

-Managed team members' performances by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. -Promoted teamwork and motivating team members by establishing expectations, tracking results, showing enthusiasm, and sharing a vision.-Communicated regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members with frontier. -Analyzed financial and performance data; developing action plans to increase sales and control costs.-Reviewed and analyzed asset protection data and developed and implemented action plans to reduce loss.-Assigned daily operational responsibilities and tasks and set expectations for store team members and shift leaders.-Endeavored the operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.-Offered reminders, training, and encouragement, and develop action plans for improvement in both retail and pharmacy.-Resolved customer complaints and help respond to customers’ special needs.-Ensured execution of Store Manager and District Manager operational feedback.

-Supervising operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.-Performing and supervising merchandise by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.-Maintaining knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions.-Receiving exposure to analysis of financial and performance data for the store, pharmacy, and clinic. Also, reviewing and analyzes asset protection data and develops and implements action plans to reduce loss.-Supervising team members by assigning tasks, setting expectations, and providing feedback. Ensuring training of team members; provides coaching and mentoring.-Participating in the company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.-Seeking self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

New York City Metropolitan Area

-Managed office telephone systems, including answering calls and returning messages.-Scheduled patient appointments and maintaining communication to confirm future appointments.-Documented patients' medical information, including medical history and health insurance information.-Assisted with third party health insurance for patient's medications.-Performed data entry tasks to document patient records within facility databases and maintaining patient files.-Coordinated daily office activities, greeting patients and checking patients in and out for their appointments.-Prepped exam rooms for clinical procedures with patient care.-Provided compassionate patient support and care, attention and assistance during office visits.

Greater New York City Area

-Interned at Duane Reade/ Walgreens as a Community Management Intern. -Worked alongside the store managers, District Managers, and the company itself. -Learned how to Complete store operational requirements by scheduling and assigning employees; following up on work results.-Ensured availability of merchandise and services by approving contracts; maintaining inventories.-Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

-Helped customers select products that best fit their personal needs while balancing the needs of multiple customers simultaneously in a fast-paced environment. -Opened and closed the store, which included counting the cash drawers.-Assisted the manager with great techniques for the men’s department sales.

Bachelor'S Degree, Fashion Merchandising, 3.75

Activities and Societies: Chi Upsilon Sigma National Latin Sorority, Inc. Dean's List FA' 14- FA' 18 & President's List: SP' 18 Leadership.

Master Of Social Work - Msw, Social Work