Responsible for new patient and revenue growth, developing and implementing retention and referral programs, proposing new ideas and concepts to grow business, content creation, managing in-house and outside events, website creation and management, social media, new product development, implementing marketing campaigns, client engagement, training, tracking performance and analyzing data.

Developed and administered client satisfaction surveys and practitioner reviews including closing rates and sales performance, analyzed & delivered results with proposals for improvement. Wrote job descriptions including responsibilities, procedures, and interview questions for each position with company. Created employee handbook including history of business, core vales & mission, company policies and expectations. Maintained accurate, detailed, and organized patient records. Ensured safety and adherence to relevant laws and regulations. Created online inventory of all products with description/uses, pricing & ordering information. Created new patient intake forms including health questionnaire and consent forms, indicating any contradictions or important medical alert instances such as allergies, medications, bloodborne pathogens, safety concerns, etc. and consents to both educate clients while ensuring protection in potential liability situations. Developed scripts for effective, compassionate communication with patients for: booking, explaining services, responding to various inquiries, selling wellness packages, and handling difficult situations.

Won Jack Daniels Sales CompetitionHit all-time record for highest sales in the back bar

Won "Best Bloody Mary" Yelp Review Competition

Responsible for providing a friendly, compassionate, and professional customer service experience with all guests while maintaining an efficient front office. Duties include becoming knowledgeable about Traditional Chinese Medicine and products/services offered to assist with patient education and sales, answering phones and emails, scheduling appointments, data entry, reviewing paperwork, preparing files, rooming patients, treatment room turnover, preparing herbal medicine orders, collecting payment, maintaining clinic cleanliness and sanitization protocols, and assisting with other duties as directed.