Ashley Culkins Email & Phone Number

Nantucket, Massachusetts, United States

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

-Top performer with 124.2% attainment against metrics and 258% of SQL submission target-2022 top SQL MRR generator, identifying over 40K in upgrade and cross-sell MRR-Developed prospecting criteria to target install base upgrades during a 60-day Revenue Overlay Pilot, closing $2,718.32 MRR-Deliver strategic guidance to customers to achieve their business goals, identify challenges, and increase product usage-Collaborate with CSSO to participate on the Rep Advisory Panel to build enablement materials for alert automation-CST Low-Touch Rotational Program (April 2022- October 2022)-Growth Stack & CMS Rotational Program (October 2022 – March 2022)

Cambridge, Massachusetts, Us

-1st place winner of the 2020 CSM/CC/IC Q4 Competition

Cambridge, Massachusetts, Us

-Participated in Support/ CST Experiment, taking 9% of CST customers contributing to an 80% save rate -Advocated for SQL adoption to drive $2,040 in monthly recurring revenue, with a 54% conversion rate resulting in an invitation to HubSpot’s 2018 Presidents Club-Created the Support Culture Committee to increase employee morale through experiences, events, and initiate working relationships

Cambridge, Massachusetts, Us

-Consistently met and exceeded metics, averaging 140%-Assisted customers with marketing, sales, and service efforts to provide solutions to their business needs and drive value to the platform, resulting in an NPS of 76%

Cambridge, Massachusetts, Us

-Troubleshoot the HubSpot Marketing, Sales, and CRM Software via the phone and web ticketing system -Use internal resources to identify and diagnose technical issues quickly and efficiently-Continuously meet performance metrics with a high NPS rating -Collaborate with various service teams to ensure customer experience is positive -Assist HubSpot customers with varied skill levels to implement successful inbound marketing initiatives -Utilize the HubSpot Software platform to review and provide feedback to the Product Team to improve user success

Denver, Co, Us

-Manage a designated portfolio of 90-100 Exclusive Resorts Club Members-Develop a rapport with members achieving a member satisfaction rating of 4.89 out of 5-Liaise between club members and on-site staff to define, secure, and execute travel arrangements -Identify opportunities to increase revenue sales resulting in $622,345 in upgrades-Strategically plan membership contracts proactively to ensure client experience is positive -Conducts New Member Orientations to familiarize members with club polices and booking procures -Knowledgeable of 70+ core properties, 2 hotel partners, and 5 different alliance partnerships -Manage communications and internal bookings for Telluride, CO

Nantucket , Ma, Us

Food and Beverage Department, Front Desk Agent, Events, and Junior Yacht Club-Designed a team approach involving the compliance of routine and unique member requests to ensure opulent guest experience-Managed reservations and special requests of over 500 members for various social affairs -Consulted a high volume of members on assorted inquiries under limited direction while meeting deadlines-Trained in four departments to increase club knowledge and exceed expectations of clients-Oversaw all aspects of merchandise while operating Point of Sale system to efficiently process transactions -Managed phones, booked reservations, and coordinated calendar for events-Provided outstanding service to the clubs 900 members within a variety of departments -Adapted to change positively in response to changing circumstances and members’ needs-Communicated with guests face-to-face, electronically, and by telephone

Edgartown, Ma, Us

-Fulfilled travel logistics, dining, activity, and adventure reservations-Satisfied special guest arrangement requests resulting in repeat hotel stays -Communicated with guests prior to arrival with booking information, recommendations and preferences-Displayed warm, friendly, professional greetings to all who arrived and departed on a daily basis -Managed and delegated tasks for hotel operations and housekeeping staff when general manager was absent-Contacted guests prior to arrival with a welcome email including booking information, recommendations to gather their preferences-In charge of running the daily report including account aging, flash, payment, and transactions reports of the property to the General Manager-Maintained a log book in a professional and informative manner; Operate Atrio Property Management System

Nantucket, Ma, Us

-Inspected condition of premises and notified manager of any maintenance needs-Handled check in/check out policy for rental vacation homes-Organized and arranged welcome packages for arriving guests

Bachelor Of Science (Bs), Hospitality And Tourism Management

Hospitality Management With A Concentration In Events Management

Hospitality Management

High School Diploma