Ashley Degroff, Eca Email & Phone Number

Us

Santa Clara, California, Us

New York, Ny, Us

• Use established procedures and guidelines, manage and complete a variety of concurrent implementation projects in a timely and high-quality fashion and in a manner that meets or exceeds client expectations.• Work with stakeholders to gather, clarify and document project requirements. • Using appropriate methods, guide the project team to ensure they understand their deliverables and know the best practice for delivering them. Advise team members on technical issues as they arise.• Own the successful management and implementation of several concurrent projects.• Establish and meet goals, assign, and direct the work of others, and manage multiple requests with minimal direction.• Lead project reviews to assess schedules, processes, and risks. Facilitate communication and negotiation.• Drive and own the requirements of projects from inception to delivery. Take a lead role to enforce project schedules, deadlines, and standards, and to hold task owners accountable for project deliverables.o Projects include: New Sales, ESPP, 10b5-1, Single Sign On• Serve as the primary contact for assigned corporate clients throughout the implementation process, maintaining a client-focused, yet firm approach. Develop and sustain productive customer relationships while meeting the goals of the project and the responsibilities toward E*TRADE Financial.

Port Washington, New York, Us

Roseville, Ca, Us

• Develop & manage implementation project plans throughout implementation lifecycle• Define project deliverables and develop action plan for deliverables• Provide weekly status reports to customers and management to track overall progress of projects• Conduct weekly status calls with customers• Provide customers with best practices for configuring the Certent Equity Management Platform• Troubleshoot and address unique scenarios from customers and their brokers related to implementing source data on the Certent Equity Management Platform.• Work closely with internal departments, partners and client to ensure a smooth and timely implementation.• Effectively communicate with internal and external project resources to keep project on target• Cultivate customer & partner satisfaction by setting reasonable goals/expectations and delivering on those goals/expectations within committed timeframes in project plan.

•Managed & delivered detailed project plans including: objectives, scope, risk, and delivery -Using PMI and Prince2 methodology•Clearly communicated and delivered both the Business and Technical requirements•Provided detailed project metrics to key stakeholders detailing progress against plan•Designed and wrote compelling customer presentations, aware of non-textual elements•Sped up & improved existing customer processes with creative/out-of-the-box thinking -Adhering to full ITIL methodology•Identified, presented & implemented processes/policies to improve both overall delivery/onboarding and the ongoing customer relationships •Mitigated project risks through identification of potential failure points in the process•Worked to create new initiatives and ensured completion to enhance work functions

London, Gb

•Managed & delivered detailed project plans including: objectives, scope, risk, and delivery -Using PMI and Prince2 methodology•Clearly communicated and delivered both the Business and Technical requirements•Provided detailed project metrics to key stakeholders detailing progress against plan•Designed and wrote compelling customer presentations, aware of non-textual elements•Sped up & improved existing customer processes with creative/out-of-the-box thinking -Adhering to full ITIL methodology•Identified, presented & implemented processes/policies to improve both overall delivery/onboarding and the ongoing customer relationships •Mitigated project risks through identification of potential failure points in the process•Worked to create new initiatives and ensured completion to enhance work functions

London, Uk, Gb

•Assist in managing projects for clients *Receive projects from Project Managers to evaluate and complete on a deadline *Retrieve files from appropriate resources and edit data referred to as Data Cleansing *Load new and edited data in system using a loading program which writes to the database *Keep different client databases updated and edited per client request•Report to Manager in regards to analysts needs *Create different approaches for analyst to handle issues *Meet weekly with manager to develop solutions for issues raised by analysts *Relay solutions and timelines back to analysts from manager meetings.•Train New Analyst *Be available to answer questions in regards to errors analysts encounter *Teach the different types of databases and infrastructures *Created new training regimen for new analyst with up to date techniques

Ridgefield, Ct, Us

•Rebuilt computers for clients *Downloaded Microsoft Office by using online application known as E-Open *Connected to domain using static IP addresses•Diagnosed and Fixed Computer Issues *Included: Malware, spyware, rootkits, reasons for a slower than normal computers, connection errors•Onsite Production *Implemented computer systems as well as rebuilt computers *Downloaded customer based applications•Organized and Evaluated Tickets *Assigned tickets to technologists according to specialties