Ashley Degroff, Eca Email & Phone Number

US

Santa Clara, California, US

New York, NY, US

• Use established procedures and guidelines, manage and complete a variety of concurrent implementation projects in a timely and high-quality fashion and in a manner that meets or exceeds client expectations.
• Work with stakeholders to gather, clarify and document project requirements.
• Using appropriate methods, guide the project team to ensure they understand their deliverables and know the best practice for delivering them. Advise team members on technical issues as they arise.
• Own the successful management and implementation of several concurrent projects.
• Establish and meet goals, assign, and direct the work of others, and manage multiple requests with minimal direction.
• Lead project reviews to assess schedules, processes, and risks. Facilitate communication and negotiation.

Port Washington, New York, US

Roseville, CA, US

• Develop & manage implementation project plans throughout implementation lifecycle
• Define project deliverables and develop action plan for deliverables
• Provide weekly status reports to customers and management to track overall progress of projects
• Conduct weekly status calls with customers
• Provide customers with best practices for configuring the Certent Equity Management Platform
• Troubleshoot and address unique scenarios from customers and their brokers related to implementing source data on the Certent Equity Management Platform.

• Managed & delivered detailed project plans including: objectives, scope, risk, and delivery -Using PMI and Prince2 methodology
• Clearly communicated and delivered both the Business and Technical requirements
• Provided detailed project metrics to key stakeholders detailing progress against plan
• Designed and wrote compelling customer presentations, aware of non-textual elements
• Sped up & improved existing customer processes with creative/out-of-the-box thinking -Adhering to full ITIL methodology
• Identified, presented & implemented processes/policies to improve both overall delivery/onboarding and the ongoing customer relationships

London, GB

• Managed & delivered detailed project plans including: objectives, scope, risk, and delivery -Using PMI and Prince2 methodology
• Clearly communicated and delivered both the Business and Technical requirements
• Provided detailed project metrics to key stakeholders detailing progress against plan
• Designed and wrote compelling customer presentations, aware of non-textual elements
• Sped up & improved existing customer processes with creative/out-of-the-box thinking -Adhering to full ITIL methodology
• Identified, presented & implemented processes/policies to improve both overall delivery/onboarding and the ongoing customer relationships

London, UK, GB

• Assist in managing projects for clients *Receive projects from Project Managers to evaluate and complete on a deadline *Retrieve files from appropriate resources and edit data referred to as Data Cleansing *Load new.
• Report to Manager in regards to analysts needs *Create different approaches for analyst to handle issues *Meet weekly with manager to develop solutions for issues raised by analysts *Relay solutions and timelines back.
• Train New Analyst *Be available to answer questions in regards to errors analysts encounter *Teach the different types of databases and infrastructures *Created new training regimen for new analyst with up to date.

Ridgefield, CT, US

• Rebuilt computers for clients *Downloaded Microsoft Office by using online application known as E-Open *Connected to domain using static IP addresses
• Diagnosed and Fixed Computer Issues *Included: Malware, spyware, rootkits, reasons for a slower than normal computers, connection errors
• Onsite Production *Implemented computer systems as well as rebuilt computers *Downloaded customer based applications
• Organized and Evaluated Tickets *Assigned tickets to technologists according to specialties