Ashley Gibbens Email & Phone Number

Chicago, Illinois

Chicago, Illinois

Tallahassee, Florida Area

• Work on a team of 3-4 developers modernizing internal business applications front toback end
• Optimize WCF services using LINQ and DDD for data retrieval times required
• Build/modernize UIs using MVC, Knockout, jQuery/Javascript, HTML5, and CSS3
• Help with maintenance of WCF services on BizTalk server
• Work in TFS and JIRA using agile methodologies for tasks and bugs
• Built a batch processing WCF service that merges millions of students and calculatestheir new statuses

Earth, Ocean, And Astronomical Science Department

• Provide technical support for internal desktop systems, software, hardware and network infrastructure including installation, configuration and troubleshooting of desktop systems, workstations, printers, servers, other.
• Evaluate and recommend technology for purchase
• Develop strategic plans to facilitate the successful launch of new projects; this involves close collaboration with university core IT staff

Tallahassee, Florida Area

• Engaged customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service
• Used all relevant sales tools including online learning to drive profitable growth and exceed department goals
• Helped answer questions and resolve customer issues, communicate to customers what’s possible with technology

Tallahassee, Florida Area

• Provided software programming support in VB.Net for two state projects
• Received, interpreted, and implemented error reports from clients
• Maintained Oracle database code for the state of Washington and Nevada
• Created and implemented an automatic assignment procedure which assigned transactions to examiners based on their threshold
• Programmed two C# internal applications for Marketing and Recruiting departments

Tallahassee, Florida Area

• Provided Help Desk support directly to all end users
• Documented and followed up with hardware and software issues
• Installed/upgraded operating systems and workstation software
• Assisted in testing new hardware and software prior to implementation

Tallahassee, Florida Area

• Developed and designed test plans and scenarios
• Received, interpreted, and documented error reports from clients
• Documented problems that arise during software tests
• Tracked reported problems and defects using tracking software
• Tested software using SQL, analytical, and problem solving skills
• Developed JSP screens for software application

Tallahassee, Florida Area

• Created and tested XML Messages for Client Software
• Assisted with company-wide Oracle installation
• Implemented CJIS manual changes
• Created user manuals for software
• Assisted with Web program development and rollout
• Customized SugarCRM (Open Source) software for Sales Department

Wesley Chapel, FL

• Created and managed a graphical representation website to control all peripheral devices in the company
• Developed and maintained websites using HTML, CSS, Java, Server Script, and ASP
• Provided Help Desk support in person, via telephone, and electronically to remote locations Installed and configured software and operating systems using Windows (98, 2000, XP, and Vista), McAfee Anti-Virus, Microsoft.