Benjamin Marks Email & Phone Number

Park Forest, IL, US

Chicago, Illinois, United States

• 2024:
• Headed testing of major software releases for company's highest profile client
• On-boarded new team members to multiple software projects
• Led client facing meetings to coordinate software project testing
• Maintained test management systems2023:
• Developed site health check test execution report, which was then used as a template for other projects

University Park, IL

• Created and maintained FDA approved dental manufacturing QMS in partnership with a 3rd party
• Coordinated with sales and design departments to complete projects and meet customer needs
• Developed processes and documentation to facilitate efficient production
• Trained customers over the phone
• Available outside of business hours to meet deadlines and troubleshoot emergency issues as needed
• Advised customers on items to purchase based on their unique needs

• Used CAD/CAM software to lay out tooth designs on zirconia milling disk
• Operated digital dental mills for manufacturing crowns and bridges
• Hand cut milled units out of pucks after they were milled
• Hand painted and dipped units for natural look
• Troubleshot and performed maintenance on digital dental mills and sintering ovens

• Experience working directly with management and team members
• Prioritization and time management
• Client interaction and customer service