Ashley Higgins Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

•Develop, train, and implement various software solutions and applications (EX. ERP systems, ServiceNow, OutSystems)• Combine various disparate data sets from multiple systems by utilizing data analysis and reporting (EX. Excel, Tableau)• Create, build, and implement solutions for business process improvement• Aid in updating client staff skills and culture• Capture business requirements on client projects and develop project schedule, maintain timelines, and oversee project governance• Produce extensive end-user documentation, training collateral, executive presentations, and project roadmaps• Work with diverse customer industries (EX. manufacturing, corporate, horticulture, retail)

Chicago, Illinois

-Maintain awareness of current business trends (in consulting services and business offerings) that are relevant to the company and clients-Develop application software enhancements or database queries to support data analysis or technical responsibilities-Uphold professional mannerisms and image to gain confidence of clients to maintain strong relationship management-Develop ideas and communicate status, issues, designs, and plans to peers and management both through presentations and in writing

Greater Chicago Area

• Created “Internet of Things” presentation to be given at the Campus Technology Conference in Chicago, IL• Reorganized 2800 customer accounts in order to make them more easily accessible for sales managers• Directed and created a video that demonstrated how to utilize social media accounts in order to maximize profits• Produced a company-wide customer service survey using Qualtrics, which will be sent out to all customers in December• Toured and connected with partner sites, such as Google, LinkedIn, Dell, and Cisco

Kelley School Of Business

• Guided students through Microsoft Applications for two hours every week, resulting in an improvement in their grade and a deeper understanding of the material• Assisted the professor in offering direction to the students by providing one-on-one support to help them keep up with the fast paced class • Balanced my rigorous academic schedule so that this volunteer position could be fulfilled to its greatest potential