Ashley Self Email and Phone Number

Maintain comprehensive knowledge of bariatric surgery eligibility criteria and prerequisites as set forth by The American Society for Bariatric and Metabolic Surgery and adopted by insurance companies.Prepare individualized plans with pre-surgical requirements (set forth by patient insurance plan and surgeon), including primary care, cardiac, pulmonary, gastrointestinal, co-morbidity related evaluations and clearances, psychological assessment, nutrition program, and dietary education.Meet with all new patients to explain bariatric pathway to surgical candidacy, communicate clinical criteria and guidelines for insurance pre-approval, provide necessary resources for qualification.Successfully manage caseload of 150-200 patients at a time, assisting patients in pursuit of completing pre-surgical requirements, tracking individual progress, and obtaining documentation of appointments, evaluations, and clearances.Oversee all coordination of care with primary care physicians, psychologists, gastroenterologists, cardiologists, pulmonologists, endocrinologists, and dieticians involved in patient evaluation and treatment prior to surgery.Code and submit patient diagnoses, comorbid health conditions, and procedures to insurance to obtain prior authorization for surgery. Schedule peer-to-peer discussions, complete insurance appeals for insurance denials.Schedule all patient surgeries, including highly complex bariatric procedures and combination cases with multiple specialty surgeons.

Hired to lead front offices and act as first point of contact for clients at Developmental Pathways (day program for adults with developmental disabilities) and KB Home (real estate). Managed client and visitor check-in, provided client status reports to clinical and executive staff, ensured compliance and accurate data collection, documented day program completions, and coordinated family case management meetings at Developmental Pathways.Directed incoming clients for conferences, interviews, and private appointments overseeing calendars and scheduling, routed phone calls and email correspondence to internal staff of 100+ employees, collaborated with supply chain to track accuracy of orders for KB Home.

Established high-touch, connected Patient Services framework for patients, working 1:1 with Nurse Supervisor, responsible for managing front and back of office needs.Transformed digital marketing strategy, leading design and development of new website, online written content, and collateral; saved company thousands of dollars and hours of time with implementation of digital scheduling portal and easy response question forms. Ran client onboarding systems and maintenance of ongoing care services, scheduling 60+ clients per week for new surgery consults, procedures, and post-op follow-ups; built relationships through constant contact with clients.Became accurate and thorough subject matter expert in order to field patient phone calls, answer questions, and make recommendations.Teamed with referring physicians, oncology, and hospital teams to gather all medical history and assemble charts; prepped exam rooms based on client needs.

Responsible for initiating immediate in-patient care during post-op recovery period.Reviewed patient history, diagnostics, and operative report to ensure patient care adhered accurately to treatment plan.Provided detailed documentation of patient vital signs and any changes in physical, emotional, or mental status.Collaborated with interdisciplinary team of physicians, anesthesiologists, and nurses to manage care, then communicated post-operative home instructions to family members and care providers.

Performed initial patient assessments, assisted with office procedures, hypothesized diagnoses and treatment recommendations with family practice physician.Increased number of patients seen per hour by documenting patient information/symptomology into EMR system, delivering lab work, and communicating with referral clinics.

Administered psychological and intellectual assessments to students for Individualized Education Programs and determined student eligibility for special education services.Wrote and presented comprehensive psychological reports detailing student history, behavioral observations, personality test and IQ scores, and implemented treatment recommendations.

Maximized administrative efficiency by updating student case files, streamlining alumni databases, managing internal scheduling, and coordinating tasks between departments.Analyzed over 100 internship reports/ratings and created digital archive for faculty reference to determine internship sites.Organized continuing education seminars for faculty and weekly lecture series for students.Consolidated reports on retention, graduation, and licensure and presented data to department leaders.

Investigated systematic, environmental, and therapeutic factors that moderate recidivism and resiliency among adolescent juvenile offenders.Utilized Adolescent Subjective Experience of Treatment (ASET) for statistical analysis of risk factors moderating success of reunification process. Formulated questions for further research to assist treatment facilities with tailoring program structure and treatment techniques to enhance milieu and decrease recidivism. Conducted and published extensive literature review on family involvement and resiliency among juvenile offenders.

Spearheaded digital and company marketing strategy in manager’s absence by authoring online content and collateral, creating campaigns, and planning speaker events.Promoted from Digital Marketing Coordinator to Referral Relations Coordinator within first 6 months of hire.Independently tailored CRM and trained Sales, Marketing, Admissions, and Clinical teams to utilize. Initiated internal communication strategy by effectively coordinating intake with admissions, Referral Relations, and clinical team.

Investigated Moderating Factors Involving Alcohol Consumption and Executive Cognitive Functioning Among College Students.Administered the Trail Making Test and The Stroop Color and Word Test to student participants and documented results and behavioral observations. Conducted qualitative and quantitative data analysis and performed multivariate analysis of data obtained.