Ashok Kumar Email & Phone Number

Delhi

Responsibility● Conducting induction of new joiners so as to make sure that what are their jobresponsibilities before they report to respective restaurants.● Conducting refresher training of team members to ensure exceptional delivery onProduct & Service standards● Identifying the training need basis, the customer concern analysis & coveringopportunities to be covered by discussing same with operation team● Training kitchen team about the SOP's, recipes, process of new launches.● To analyze guest complaints for identifying areas which require improvement andhanding training requirements for these areas.● Ensuring the standard operating procedures are followed throughout the operation todeliver high quality products and maintain high hygiene standards.● Conducting training audits in stores and ensuring the gaps & opportunities are coveredduring the day & highlighted

Delhi

Responsibility#Responsible for the Inventory Management (Ordering of food, paper, ops for thesmooth functioning of restaurant). # Grooming standards of team. # Train & Develop the team as store and individual need. #Customer satisfaction and complaint handling. # Getting feedback from the guests to make improvements. # Team handling – resolving all team members’ issues, grievances and their basicneeds. # Preparing all operation related reports. # Calculating p & L on a monthly basis. # Overall profitability of restaurant operations. # Setting and motivating team to achieve loyalty membership targets.