Ashok Kumar Email & Phone Number

Leander, TX, US

United States

Job responsibilities include working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow, proposing resolution and design suggestions, core setup and configuration of the ServiceNow instance, designing solutions to enhance IT service requests, developing JavaScript programs and.

• Gathered requirements for Reporting and build Reports and added into dashboards
• Worked on Performance analytics and developed multiple reports to replicate Power BI.
• Worked on CMS Agent workspace implementation
• Created Chat bot and automated responses based on user input
• Customized surveys for multiple modules like Incident, Case, Demands and Tasks
• Worked on customizing ITBM Applications like APM,PPM,ITFM and Agile Management

Remote

xperienced ServiceNow Developer with expertise in implementing end-to-end Service Catalog, Incident Management, Change Management, Problem Management, Asset Management, CMDB, HR Case Management, Agent workspace, Virtual agent, Predictive Intelligence, Employee Center, Customer Service Management (CSM), and HRSD, including Scoped Applications. Collaborated.

Roseville, California, United States

Responsible for providing tier 2 troubleshooting support to users and executives on workstation, server, networking systems and applications. Collaborated with other IT sections to deploy, secure, maintain, and recover workstations and serversImplemented proactive monitoring solutions, detecting potential issues before they impacted operations..

Arizona, United States