Ash Patel Email & Phone Number

Huntingdon, England, United Kingdom

• Effectively manage and develop a team of field-based Service Engineers• Take ownership of customer’s issues and follow problems through to resolution• Develop service procedures, policies and standards• Use IOT solution to proactively monitor Linx installations on customer sites• Analyse data and compile accurate reports• Work closely the Head of Customer Services to ensure the correct level of support from the internal Service help desk• Development and engagement of the team including regular performance and development reviews• Engaging and motivating the team to drive forward the quality of support that we provide and ensure that comprehensive technical and customer service support is delivered to every customer• Maintain an orderly workflow according to priorities• Provide technical support for internal and external teams

Kent

• Provide onsite installation, validation and commissioning of the full Linx product range• Perform hands on site troubleshooting, service and repairs• Provide high level technical support to external customers• Provide comprehensive on-site training to customers • Interface with cross functional teams such as Engineering, Customer Solutions Team, Product Management and Marketing• Timely and professionally handle field service calls and issues arising from field service visits • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

South East England

* Provide a focal point for all clients with regards to operational issues. This includes a strong working relationship with existing customer base.* Attend periodic customer meetings detailing performance and issues.* Ensure all Maintenance and Chargeable accounts meet or exceed budgeted forecast. * All Maintenance renewals to be co-ordinated and revenue to be released prior to renewal dates* Ensure profitability targets are met for Regional Performance.* Provide strong leadership and direction to local Engineering team to ensure compliance with assigned tasks.* Work alongside Projects Team to aid delivery of Projects to meet all business objectives.* Drive efficiency within the local team to increase productivity and margins.* Monitor and proactively manage system metrics and associated SLA’s to ensure customer satisfaction and minimise SLA breaches.* Rectify system faults and provide maintenance cover for allocated Vix estates.* Produce quotations for all customers.

South East England

* Ensure customer satisfaction* Identify system faults with Vix software monitoring tools* Rectify system, on-street hardware and vehicle faults* Liaison with Field and Field Configuration Engineers* Complete site surveys and relevant documentation* Produce site files, method statements and risk assessments* Ensure compliance of planned maintenance program* Complete SAT’s with project management team* Attend periodic progress meetings alongside other Vix staff* Produce Vix documentation on behalf of the customer* Assist with training of field engineers

South East England

* Fault rectification and maintenance of installed on-vehicle and on-street Vix products.* Installation and Commissioning of Vix on-vehicle and on-street products.* Produce detailed Method Statements for on-vehicle and on-street* Installations as well as procure all necessary equipment.* Supervise sub-contractors working on behalf of Vix.* Health and Safety Representative for Southeast Region.* Produce efficient and clear reports on Internal Vix Fault system and liaise with customers.

London, United Kingdom

* Diagnose, troubleshoot and repair trunked two way communication radios and transponder/beacon based automatic vehicle location systems.* Provide fault rectification and maintenance for TFL on-street Displays.* Installation and Commissioning of Band 3 Radio equipment and FAVL Equipment.* Liaise closely with Garage Personnel, London Buses TSG Managers/Helpdesk and JMC Line Managers.

Rochester, United Kingdom

* Quality representative for various Military/Commercial Projects.* Provide detailed root cause analysis and preventative actions on in house manufacturing processes.* Carry out in-house system/process auditing, FRACAS analysis for Military/Commercial projects.* Prepare and present monthly metrics to director level.* Responsible for product release and process improvements.

Rochester, United Kingdom

* 1 Year off site training at IPS International in Engineering.* Day release at MidKent College for ONC/HNC in Electronics.* Deployment around the various sectors of the business to gain broadened experience of the companies inner workings.

Hnc Electronics, Electrical And Electronics Engineering

Onc Electronics, Electrical And Electronics Engineering