Ash Patel Email & Phone Number

Huntingdon, England, United Kingdom

• Effectively manage and develop a team of field-based Service Engineers
• Take ownership of customer’s issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Use IOT solution to proactively monitor Linx installations on customer sites
• Analyse data and compile accurate reports
• Work closely the Head of Customer Services to ensure the correct level of support from the internal Service help desk

Kent

• Provide onsite installation, validation and commissioning of the full Linx product range
• Perform hands on site troubleshooting, service and repairs
• Provide high level technical support to external customers
• Provide comprehensive on-site training to customers
• Interface with cross functional teams such as Engineering, Customer Solutions Team, Product Management and Marketing
• Timely and professionally handle field service calls and issues arising from field service visits

South East England

* Provide a focal point for all clients with regards to operational issues. This includes a strong working relationship with existing customer base.* Attend periodic customer meetings detailing performance and issues.* Ensure all Maintenance and Chargeable accounts meet or exceed budgeted forecast. * All Maintenance renewals to be co-ordinated and revenue.

South East England

* Ensure customer satisfaction* Identify system faults with Vix software monitoring tools* Rectify system, on-street hardware and vehicle faults* Liaison with Field and Field Configuration Engineers* Complete site surveys and relevant documentation* Produce site files, method statements and risk assessments* Ensure compliance of planned maintenance.

South East England

* Fault rectification and maintenance of installed on-vehicle and on-street Vix products.* Installation and Commissioning of Vix on-vehicle and on-street products.* Produce detailed Method Statements for on-vehicle and on-street* Installations as well as procure all necessary equipment.* Supervise sub-contractors working on behalf of Vix.* Health and.

London, United Kingdom

* Diagnose, troubleshoot and repair trunked two way communication radios and transponder/beacon based automatic vehicle location systems.* Provide fault rectification and maintenance for TFL on-street Displays.* Installation and Commissioning of Band 3 Radio equipment and FAVL Equipment.* Liaise closely with Garage Personnel, London Buses TSG.

Rochester, United Kingdom

* Quality representative for various Military/Commercial Projects.* Provide detailed root cause analysis and preventative actions on in house manufacturing processes.* Carry out in-house system/process auditing, FRACAS analysis for Military/Commercial projects.* Prepare and present monthly metrics to director level.* Responsible for product release and.

Rochester, United Kingdom

* 1 Year off site training at IPS International in Engineering.* Day release at MidKent College for ONC/HNC in Electronics.* Deployment around the various sectors of the business to gain broadened experience of the companies inner workings.

Hnc Electronics, Electrical And Electronics Engineering

Onc Electronics, Electrical And Electronics Engineering