Ashley S. Email & Phone Number

Rockville, MD

• Awarded the 2022 MVP Award for exceptional leadership, client engagement, and results in managing remote teams and driving strategic initiatives.
• Rapidly promoted from bench PM to managing operations across Help Desk, Development, and Infrastructure teams, overseeing multimillion-dollar contracts.
• Secured $8M in contract renewals and $2.5M in surge funding by leading successful recompetes and aligning client needs with long-term strategic objectives.
• Increased project completions by 133% by stabilizing underperforming contracts, optimizing workflows, and enhancing stakeholder communication.
• Improved team efficiency by 25% through proactive management strategies, including regular team check-ins and cross-functional collaboration.
• Strengthened client relationships and navigated complex stakeholder dynamics, maintaining productivity and delivering results amidst disputes.

Washington, DC

• Delivered project consultation and led stakeholder management initiatives for the DHS US Coast Guard Future Force Project Division, driving strategic upgrades to their health records system.
• Conducted a comprehensive gap analysis that enhanced regulatory compliance, aligning system updates with HIPAA and NARA standards.
• Minimized project risks by developing and implementing a traceability matrix, ensuring regulatory adherence throughout the system upgrade.
• Facilitated transparent communication and guided strategic decision-making to achieve project milestones and maintain stakeholder alignment.

Frederick, MD

• Provided program management and analytical support to the Department of the Army, focusing on financial operations and process optimization.
• Drove the revitalization of Standard Operating Procedures (SOPs), improving financial data integrity by 25% and enabling more reliable decision-making.
• Conducted in-depth audits and created visualizations of cost trends and resource allocation, empowering senior leadership with data-driven insights for strategic decisions.
• Minimized operational risks by developing a traceability matrix and ensuring adherence to regulatory standards throughout project execution.
• Collaborated with cross-functional teams to streamline workflows and enhance overall project efficiency.

Frederick, MD

• Led program management and data analysis at the VA Acquisition Academy (VAAA) under several short-term contracts, advancing from Data Analyst to Senior Program Analyst while supporting multiple contract vehicles and.
• Developed and implemented strategic solutions by leading end-user requirements gathering, implementing the Single Source of Truth Dashboard, and coordinating the migration to SharePoint Online, enhancing data access.
• Managed contract transitions by creating comprehensive roadmaps and white papers, overseeing knowledge transfer, and ensuring compliance with federal and organizational regulations.
• Reduced onboarding times by 30% by training and mentoring junior staff, improving overall operational efficiency.
• Coordinated contract closeout activities for the Program Management School, ensuring a smooth handover and sustained project continuity.

Gaithersburg, Maryland

• Coordinated project deliverables and managed proposal documentation for a minority-owned engineering firm, ensuring timely submissions and compliance with state and local regulatory requirements.
• Maintained regulatory certifications by overseeing the submission of necessary documentation and collaborating with internal teams to align with client requirements.

Rockville, Maryland, United States

• Promoted from Client Relationship Assistant to Client Reporting Administrator in 2015, continuing to lead comprehensive reporting projects and system design initiatives across Client Service, Investments, and Back.
• Spearheaded a complete overhaul of the client reporting system, cutting production costs by over 50% and reducing report delivery time by 25%.
• Directed an Integrated Project Team (IPT) to streamline account lifecycle processes, reducing onboarding errors by 50% and enhancing the overall client experience.
• Collaborated with the Business Analyst (BA) to develop new data structures, optimizing data management and improving overall system efficiency.
• Managed reporting requirements for over 500 client portfolios, ensuring regulatory compliance and consistent service delivery.

New Carrollton, MD

• Managed daily office operations, including vendor coordination, supply management, and general administrative support, to ensure a smooth and efficient workplace.
• Coordinated cross-departmental logistics and communications, enhancing team collaboration and supporting internal operations.
• Assisted with the office move to an expanded lab space, coordinating logistics and vendor management to ensure minimal disruption.
• Organized the annual holiday party, contributing to a positive workplace culture.

Washington, DC

• Managed account reconciliations, ensuring accuracy in financial data and timely reporting for all client accounts.
• Coordinated daily operations related to account transfers, cash flow management, and transaction processing, supporting the firm's investment management team.
• Assisted with the preparation of customized client reports and communications, maintaining high standards of client service and satisfaction.
• Supported the back-office team in audit preparations and compliance reviews, adhering to industry regulations and internal policies.

Gaithersburg, MD

• Managed front desk operations, including patient check-in, appointment scheduling, and responding to inquiries, ensuring a welcoming and professional experience for all visitors.
• Handled insurance verification and patient payments, maintaining accuracy and compliance with privacy regulations.
• Managed physical files and records, organizing patient documents to support office efficiency and regulatory compliance.

Bachelor Of Science (Bs), Global Business And Public Policy, Minor Economics

Associate Of Arts - Aa, Business Administration