Ashutosh Pandit Email & Phone Number

Delhi, India

New Delhi Area, India

• Leading comprehensive global IT projects involving establishment of new sites/offices & contact centers IT setup as per customer & organizational needs across different countries.
• Engaging with different IT platform teams across the globe, overseeing the end-to-end setup, including planning, procurement, installation, and operational readiness.
• Ensuring strict adherence to timelines and budget constraints while maintaining high-performance and quality standards.
• Overseeing project transitions, driving seamless shifts in operational strategies, systems, and processes; implementing change management protocols, minimizing disruptions and ensuring continuity during transitions.

Gurugram, Haryana, India

• Spearheaded the IT department, served as the single point of contact for IT Infrastructure projects, orchestrating comprehensive IT and IS management for the organization.
• Directed IT infrastructure, business application management, review, maintenance & enhancement.
• Crafted enterprise-scale IT strategies, involving technology & product selection, vendor negotiations, SLA finalizations, and project supervision to ensure timely completion.
• Developed and managed budgets, showcasing the pivotal role of IT, and oversaw the procurement of infrastructure technologies.
• Collaborated with different outsourced IT-teams & managed services and supported overall engagement and monitoring progress.
• Oversaw information technology spanning across CureFit office spaces, CultFit & EatFit Centre operations.

Gurugram, Haryana, India

• Optimized IT processes through extensive automation, significantly reducing reliance on manual processes, decreasing errors & minimizing rework, enhancing efficiency.
• Led the end-to-end management of planning, selection, procurement, customization, and implementation of new information systems and business applications aligning with organizational objectives. Ensured compatibility.
• Developed robust policies and procedures safeguarding enterprise IT assets, guaranteeing the integrity, security, and privacy of critical information maintained by the organization.
• Spearheaded the conceptualization and delivery of frameworks and technology implementation projects, streamlining operations in alignment with quality standards.

Ghaziabad, Uttar Pradesh, India

• Spearheaded a comprehensive modernization initiative across organization, revamping the entire IT infrastructure and establishing a new Head Office and Publishing Hub.
• Conducted thorough covert and overt operational audits to proactively identify and rectify security breaches, ensuring a robust and secure IT environment.
• Designed, integrated, and successfully deployed a customized ERP, encompassing modules such as Financials and Controlling (FICO), Human Resources (HR), Sales & Distribution (SD), and Materials Management (MM).
• Led the digitization of finance and HR document repositories, integrated the Document Management System with the ERP system, optimizing data accessibility and management.
• Mentored the IT Team to successfully implement ISO 9001:2015.
• Procured hardware and software, including Security Systems, Communication Systems, Mobile, IP Telephony, CCTV, and related products, optimizing availability as per project and operational requirements while maintaining.

Noida

• Maintained, monitored, reviewed & improved ERP - SAP ECC 6.0 (FI, CO, MM, HR, SD and PP) and BI application
• Conceptualized and developed the website built on Sitecore and Microsoft SharePoint
• Successfully led all contact center implementation projects including Avaya IP office based small contact centers through aggressive project governance processes; developed relationship with business stakeholders and.
• Ensured availability of Data Center resources by adding redundancy to achieve 100% uptime through Server Virtualization – VMware
• Implemented security policies like password policy, anti-virus policy, data encryption policy and access policy for E-mail, internet, and firewall management – Fortinet
• Planned & installed Barracuda Spam Firewall for managing spamming threat on internal email server & internal network

Delhi

• Highlights
• Gathering service requirements and building adequate applications / software, required to deliver the service to the client’s business, including all internal departments and stores.
• Establishing a sound vendor base to mitigate eventualities and ensure smooth applications procedures to manage functionality excellence, while contributing to DR planning and testing exercises.
• Successfully integrate and deployed customized ERP for modules like Financials and Controlling (FICO), Human Resources (HR), Sales & Distribution (SD) and Materials Management (MM).
• Conceptualized, tracked and controlled the development and deployment of annual operating and capital budgets for purchasing, staffing, and operations.
• Provided technical direction and guidance, as well as hands-on project management assistance, for all product development, technology implementation, delivery and maintenance related functions.

Client: Bharti Airtel Ltd., New Delhi Area, India

• Highlights
• Spearheaded a team of 40 personnel across Delhi and Chennai.
• Essayed a stellar role in successful execution of the Managed Services for Bharti Airtel Ltd.
• Distinguished efforts towards leading an IT Service Delivery Team of 40 members based out of Delhi and Chennai for handling Service Desk, Desktops/Servers and Application Support.
• Actively served as a SPOC for addressing all issues pertaining to contract, execution and resource generation for all locations for the client - Bharti Airtel Ltd.
• Effectuated higher uptime by streamlining the IT Infrastructure within the organization.

Noida Area, India

• Highlights
• Served as a Team Lead for mentoring personnel in smooth career progression.
• Administered Processed L2 & L3 level Service Requests created by Work Flow Team in coordination with 17 personnel for BHP Billiton Account (Australia Region).
• Conceptualized team’s roster & allocated leaves, (both planned and unplanned) transport requests & schedules.
• Diligently resolved personal and environmental issues of team, thus minimizing their interference in individual productivity and reducing attrition rate.
• Efficaciously worked towards identifying improvement areas for under-performing resources through corrective actions by consolidating & analyzing performance data on monthly basis.

New Delhi Area, India

RoleSupporting design and implementation of LAN & WAN, troubleshooting network problems, and ensuring high network uptime availability through prompt troubleshooting of network issues. Overseeing the set up and maintenance of Cisco 800 and 1700 series routers, switches and printers.Extending web and non-web based/ telephonic support for Amadeus Products to.

Mba, It

MBA

"A" Level, Computer Science

"A" Level

B.A, Humanity

BA

Intermediate, Science

12th