• Leading comprehensive global IT projects involving establishment of new sites/offices & contact centers IT setup as per customer & organizational needs across different countries.• Engaging with different IT platform teams across the globe, overseeing the end-to-end setup, including planning, procurement, installation, and operational readiness. • Ensuring strict adherence to timelines and budget constraints while maintaining high-performance and quality standards.• Overseeing project transitions, driving seamless shifts in operational strategies, systems, and processes; implementing change management protocols, minimizing disruptions and ensuring continuity during transitions.

• Spearheaded the IT department, served as the single point of contact for IT Infrastructure projects, orchestrating comprehensive IT and IS management for the organization. • Directed IT infrastructure, business application management, review, maintenance & enhancement.• Crafted enterprise-scale IT strategies, involving technology & product selection, vendor negotiations, SLA finalizations, and project supervision to ensure timely completion.• Developed and managed budgets, showcasing the pivotal role of IT, and oversaw the procurement of infrastructure technologies.• Collaborated with different outsourced IT-teams & managed services and supported overall engagement and monitoring progress.• Oversaw information technology spanning across CureFit office spaces, CultFit & EatFit Centre operations.• Led the Future Digital FTE - Robotics Process Automation (RPA) transformation, executing 'FinOps' automation utilizing bots, resulting in a remarkable 15% staff optimization and 20% cost reduction.• Scouted the technology landscape, identifying novel solutions and presenting initiatives beneficial for business growth. • Implemented security policies to safeguard against external and internal threats.

• Optimized IT processes through extensive automation, significantly reducing reliance on manual processes, decreasing errors & minimizing rework, enhancing efficiency.• Led the end-to-end management of planning, selection, procurement, customization, and implementation of new information systems and business applications aligning with organizational objectives. Ensured compatibility with the strategic technology plan to maximize investments.• Developed robust policies and procedures safeguarding enterprise IT assets, guaranteeing the integrity, security, and privacy of critical information maintained by the organization.• Spearheaded the conceptualization and delivery of frameworks and technology implementation projects, streamlining operations in alignment with quality standards.

• Spearheaded a comprehensive modernization initiative across organization, revamping the entire IT infrastructure and establishing a new Head Office and Publishing Hub.• Conducted thorough covert and overt operational audits to proactively identify and rectify security breaches, ensuring a robust and secure IT environment.• Designed, integrated, and successfully deployed a customized ERP, encompassing modules such as Financials and Controlling (FICO), Human Resources (HR), Sales & Distribution (SD), and Materials Management (MM).• Led the digitization of finance and HR document repositories, integrated the Document Management System with the ERP system, optimizing data accessibility and management.• Mentored the IT Team to successfully implement ISO 9001:2015.• Procured hardware and software, including Security Systems, Communication Systems, Mobile, IP Telephony, CCTV, and related products, optimizing availability as per project and operational requirements while maintaining cost-effectiveness.• Introduced and established team KRAs & time-bound KPIs, enhancing team accountability and performance tracking mechanisms.

• Maintained, monitored, reviewed & improved ERP - SAP ECC 6.0 (FI, CO, MM, HR, SD and PP) and BI application• Conceptualized and developed the website built on Sitecore and Microsoft SharePoint• Successfully led all contact center implementation projects including Avaya IP office based small contact centers through aggressive project governance processes; developed relationship with business stakeholders and leadership teams across geographies and departments• Ensured availability of Data Center resources by adding redundancy to achieve 100% uptime through Server Virtualization – VMware• Implemented security policies like password policy, anti-virus policy, data encryption policy and access policy for E-mail, internet, and firewall management – Fortinet• Planned & installed Barracuda Spam Firewall for managing spamming threat on internal email server & internal network• Set-up data backup policies and implemented Arcserve on various platforms for backup• Designed & implemented Service Level Agreements (SLAs) for the IT infrastructure• Restructured Data Center - data consolidation, server & storage virtualization, hardware optimization, optimized IT resources thereby reducing the overall IT maintenance and operational cost by 25-30%• Successfully completed E-Mail Migration Project from Zimbra Collaborative Services to Rackspace for 1300 mailboxes and introduced VMware environment for hardware optimization• Successfully implemented and integrated Oracle Fusion HCM solution with existing SAP system

Highlights• Gathering service requirements and building adequate applications / software, required to deliver the service to the client’s business, including all internal departments and stores.• Establishing a sound vendor base to mitigate eventualities and ensure smooth applications procedures to manage functionality excellence, while contributing to DR planning and testing exercises.• Successfully integrate and deployed customized ERP for modules like Financials and Controlling (FICO), Human Resources (HR), Sales & Distribution (SD) and Materials Management (MM).• Conceptualized, tracked and controlled the development and deployment of annual operating and capital budgets for purchasing, staffing, and operations.• Provided technical direction and guidance, as well as hands-on project management assistance, for all product development, technology implementation, delivery and maintenance related functions.• Managed the overall responsibility for all IT and IS related matters of the organization.• Oversaw and maintained the up-time/system availability on all IT systems as required by internal and external SLA’s.• Provided mentorship to an IT team for successful execution of ISO 9001:2008.• Managed procurement of relevant hardware/software’s for ensuring their availability in line with the the project / operational requirements.• Developed and implement policies and procedures for electronic data processing and computer systems operations and development.• Ensured:- Continuous learning and appraisal of one’s self as well as the team to keep up with the latest technologies, standards and industry best practices.- Proper maintenance of hardware, software, inventories to maximize the value-return of those assets• Initiated establishment of the team KRAs and time-bound KPIs.• Planned and delivered robust networking infrastructure and maintenance, Training Users regularly to upgrade user standards, helpdesk administration, and Asset management.

Highlights• Spearheaded a team of 40 personnel across Delhi and Chennai.• Essayed a stellar role in successful execution of the Managed Services for Bharti Airtel Ltd.• Distinguished efforts towards leading an IT Service Delivery Team of 40 members based out of Delhi and Chennai for handling Service Desk, Desktops/Servers and Application Support.• Actively served as a SPOC for addressing all issues pertaining to contract, execution and resource generation for all locations for the client - Bharti Airtel Ltd. • Effectuated higher uptime by streamlining the IT Infrastructure within the organization.• Evaluated Performance of the Operations/Application Management Team, Vendors as well as the periodic feedback based on actual quantitative performance.• Ensured:- Quality and profitable services are performed to the agreed SLA.- Specification of systems, processes and methodologies, towards ensuring effective monitoring, control and support of service delivery.- Responsible for the project reviews, milestone achievements, and contract reviews.• Administered SLA/Contracts with vendors.• Demonstrated abilities in:- Measuring, managing and improve the service levels based on the evaluation of helpdesk reports, and user feedbacks.- Handling the users and their escalations well. - Delivering and convert the decision of Bharti Airtel Ltd. to outsource into a success for Bharti Airtel Ltd. and within Bharti Airtel Ltd.- Leading a team of Engineers (Internal and External).• Technical ability to understand the issues related to day-to-day operations.

Highlights• Served as a Team Lead for mentoring personnel in smooth career progression.• Administered Processed L2 & L3 level Service Requests created by Work Flow Team in coordination with 17 personnel for BHP Billiton Account (Australia Region).• Conceptualized team’s roster & allocated leaves, (both planned and unplanned) transport requests & schedules.• Diligently resolved personal and environmental issues of team, thus minimizing their interference in individual productivity and reducing attrition rate.• Efficaciously worked towards identifying improvement areas for under-performing resources through corrective actions by consolidating & analyzing performance data on monthly basis.• Recorded achievement for optimizing human resource utilization by scheduling 3 months’ Advance Leave Plan Sheet and circulating the same to all team members and Line Support staff in Australia.• Engaged in the preparation of daily, weekly and monthly reports, quality-related documents and manuals (Process Manuals).• Actively involved in conducting training sessions for the team to update and enhance process related knowledge and technical skills.• Distinction of receiving:- Prestigious CSC Giraffe Award for internal performance involving growth, optimism, strategy, proactiveness and collaborative approach.- Certificate of appreciation in CSC for the initiative & innovativeness exibited that went into the achievement.Overseas Assignment• Credit of visiting the client - BHP Billiton in Australia with the objective of facilitating onsite support from Jul’06 to Aug’06

RoleSupporting design and implementation of LAN & WAN, troubleshooting network problems, and ensuring high network uptime availability through prompt troubleshooting of network issues. Overseeing the set up and maintenance of Cisco 800 and 1700 series routers, switches and printers.Extending web and non-web based/ telephonic support for Amadeus Products to clients in India. Notable DistinctionsInstalled, configured and handled troubleshooting of WinXP/2K Professional & Windows Server 2003, Outlook Express 6.0 clients, TCP/IP, DNS, WINS, Internet Explorer v5.5/6.0, Microsoft Office, Amadeus Software products, and Network printers.Efficiently handled the maintenance of:In-house LAN connectivity on hubs, switches catalyst 1900 series, VLANS and VOIP.WAN connectivity to various offices through Leased line connections ranging from 9 Kbps X.25 to up to 2 MB on CISCO 800, 1700 series and ISDN routers and modems.Oversaw the installation and configuration of DNS, DHCP servers, (and troubleshooting) on various hardware and software products used in a stand-alone, PC or networked environment.Managed the installation and maintenance of Microsoft Exchange Server 2003.Shouldered the responsibilities for conversion of X.25 Lines (provider: SITA Telecom) to TCP/IP (provider: BT) at clients end in Delhi (NCR) and North India. Handled team of 20 engineers and maintained close coordination with different ISP’s like Reliance, TATA, Bharti and MTNL, overseeing line installation.