Ashwin Mathew Email & Phone Number

Pune, Mh, In

India

As a Customer Success Analyst, I excel in optimizing client satisfaction and ensuring the successful adoption and usage of products or services. My role involves analyzing customer data, identifying trends, and providing actionable insights to drive customer success and retention. I collaborate with cross-functional teams to resolve client issues, develop strategic solutions, and enhance the overall customer experience. Key responsibilities include:Data Analysis: Leveraged data analytics to monitor software configuration, track engagement metrics, and debugging the product performance, resulting in actionable insights that improved customer satisfaction rate.Problem Resolution: Identified and resolved customer query and pain points by working closely with internal Cs team support and development teams, leading to a reduction in customer churn by X%.Reporting: Created and presented comprehensive reports on customer requirement, usage patterns, and success metrics to inform strategic decisions and drive continuous improvement.Through a combination of data-driven analysis, proactive engagement, and collaborative problem-solving, I consistently contribute to the achievement of customer success goals and the overall growth of the organization.

At Devourin (Relfor Labs), I played a crucial role in deploying and optimizing our restaurant automation system. My responsibilities included:Client Onboarding and Relationship Management: Led the onboarding process for new clients, ensuring a deep understanding of their business needs and a smooth transition to Devourin’s solutions.Software Installation and Configuration: Spearheaded the installation and configuration of Devourin’s software on clients' systems, ensuring seamless integration and functionality.System Implementation and Training: Provided hands-on assistance during the system implementation phase, guiding clients through workflows and ensuring swift adoption.Consultative Upselling: Identified opportunities to enhance client operations by recommending additional Devourin products and features, driving upsell and expansion initiatives.Comprehensive User Support: Delivered exceptional support using SQL, CMD, Postman, and Ubuntu tools, resolving technical issues promptly to optimize system performance and user satisfaction.Continuous Improvement Initiatives: Collected and analyzed client feedback to identify enhancement opportunities, collaborating with cross-functional teams to implement updates and improvements.

Pune, Maharashtra, India

As a key member of Devourin's team, I played a pivotal role in Onboarding, Deploying and Optimizing our restaurant automation system, which significantly streamlined operations, minimized losses, and maximized efficiency across various restaurant functions.* Client Onboarding and Relationship Management: Led the onboarding process for new clients, ensuring a deep understanding of their unique business needs and delivering a seamless transition to Devourin's solutions.* Software Installation and Configuration: Spearheaded the installation and configuration of Devourin's software on clients' systems with the help of our technical support team, guaranteeing smooth integration and functionality alignment with their operational requirements.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

H.S.C, Accounting And Business/Management

S.S.C