Core CompetenciesOperational Efficiency and Governance, Budget and Cost efficiency, End to End partner and contract management,Remote team management, Internal and external stakeholder managementOperational responsibilities for Asia Pacific and Middle East Africa (AMEA) marketComplete ownership of technology operations in1. Go to Market (GTM) solutions like Distributor Management Systems (DMS) , Sales Force Automation Systems (SFA)2. Sales Analytics systems3. Net Revenue Management4. Ensuring ITIL practices for incident and problem management, RCA and Critical Incident Management5. Toll gate methodology for project management practiceProjects1. Vendor transition for 662 global Non SAP applications2. Ensuring business continuity and System recovery for AMEA Non SAP systems post malware attack3. Cloud Migration to Azure for Non SAP systems and SAP integrationGovernance and Commercial responsibilities1. Partner governance for performance against agreed KPI's , contract adherence, continuous improvement and automation initiatives2. Partner contract management, assisting commercial teams and participating in vendor negotiations3. Budgeting exercise for AMEA business application operational cost4. Handling internal and external audit for SOX, ITGC and Business Critical Assessment5. Ensuring commercial discipline for spend forecast, purchase orders and partner payments

Core CompetenciesStrategic budget planning and Annual Operating plan budgeting and executionEnd to End management of large scale IT outsourcing contracts for applicationsStrong business and system analytical skillsClear understanding of business leverage points helping manage change in a thoughtful mannerAbility to deal effectively with multiple demands/prioritiesManaging multiple projects in parallel with complete control over scope, time, cost and qualityResponsible for overall delivery of IT Services for business unitTechnology Package Owner for the business unitResponsible for Governance and Compliance KPIsOwn all stakeholder relationships and act as the primary point of contact for all IT enabled change initiatives within the organizationAchieving IT-business alignment for various IT related projects from conceptualizing to execution stageEstablish priorities, and accountable for providing strategic and tactical direction for all project and operational teams that support their functional area

Ensuring highest work ethics for self and team, adherence to code of conduct at workplace and every representation of the organizationRemain updated with latest happenings in technology/FMCG world by networking with industry peers through conferences/webinars and forumsIndia businessUnderstanding business goals and aligning IT initiatives to achieve the sameEvaluation, deployment, and management of current and future IT systems across the organizationNetwork with leading business solution vendorsDefining and managing vendor SLA and performanceCoordinate and communicate with functional teams at all levels to ensure effective engagement for project successCoordinate with central and regional infrastructure team for smooth functioning of IT applicationsCoach team members for their overall career and personal growthInvolved in Hiring decisions, finalizing appraisals and development plansAsia businessLeading Asia in the Global Intranet and Web development teamImplement Global web and intranet initiatives in AsiaParticipate in Global workshops for setting up of web and media policies, evaluation of global tools and ensure Asia business interests are metCommunicate and educate Asia affiliate business/IT teams on the various global initiatives/policies

Evaluation, deployment, and management of current IT systems across the organizationNetwork with leading business solution vendorsCoordinate and communicate with functional teams at all levels to ensure effective engagement for project successCoordinate with central and regional infrastructure team for smooth functioning of IT applicationsAsia businessLeading Asia in the Global Intranet and Web development teamImplement Global web and intranet initiatives in Asia

Leading a team of Senior Analysts and programmersInteracting with all stakeholders within and outside the organizationScheduling and prioritizing the projects based on organizational impact with inputs from the differentdepartment headsEstimating project time line and resource requirement. Deciding project teams as per project requirementsSigning off the customer requirement specification after analyzing the technical and non-technical feasibility of the same. Guiding the analyst team to translate CRS into a detailed design specification and confirming it to initiate project developmentEnsuring successful development, testing and implementation of project with adherence to highest quality standards and best practicesPost implementation training/support to local IT support team and or usersRecruitment, induction and trainingPerformance appraisal of team members

Monitoring and evaluating the solution provided by Technical Support EngineersIdentifying the areas of improvement for TSE's on the technical/Customer Relations skillsWorking with the TSE's in coordination with training department to enhance the rep’s skillsConducting upgrade sessions on technical topics and quality standardsConducting appraisals of team membersIdentifying and coach team members to be picked up as Team Leaders