• Collaborate closely with Stakeholders to elaborate on user stories and features, ensuring clarity and alignment with the product vision.• Work directly with developers to ensure each user story is clearly understood and accurately implemented. Developed comprehensive documentation including business requirements, use cases, user stories, BRD and FRD• Design wireframes and user experience flows that are leveraged by developers to build the frontend.• Conduct feature acceptance testing to verify the completion and functionality of features.• Maintain strong communication channels across teams to facilitate smooth project progression and mitigate misunderstanding• Conducted user acceptance testing (UAT) and gathered feedback to iterate on chatbot functionality and improve user experience.• Supported project managers in coordinating project activities, tracking progress, and communicating updates to stakeholders.• Provided training and support to end-users on chatbot usage and best practice.

Business Analysis, Requirements elicitation, Testing and Support of Software Products, Client Management, Escalation Management