Asia Mclean Email & Phone Number

Mountain View, Ca, Us

• Responsible for managing new customers after the implementation process in order to ensure successful onboarding and adoption of our platform. • Became a product expert including the technical workings and practical business application• Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.• Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.• Keep customers informed of process and procedural changes.• Manage resolution of escalated customer issues.• Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.

New York, Ny, Us

•Responsible for the management of a portfolio of SMB/ SME customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.Develop effective Success Plans based on customers" priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.• Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc..Proactively identify and mitigate any risks to renewals and long-term relationships with customers.• Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.• Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.Communicate the status of assigned accounts to all relevant parties within Varonis on a need- to-know-basis.Act as a customer's voice and represent their needs and priorities with cross-functional teams acrossDevelopment, Product Management, Professional Services, Sales, Marketing, and Customer Support.Conduct regular on and off-site meetings to understand customers' business requirements.• Assist with the development of technical educational, marketing, and sales material in support of customersuccess.

New York, Ny, Us

New York, Ny, Us

Responsible for managing customer onboarding and regular touch points with every customer in the portfolio to gather customer usage and satisfaction information. Managing customer growth and renewal retention. Create and oversee customer interaction project plans working back from project and renewal dates. Continuously supporting the account team in preparing customer periodic business reviews. Keeping track of customer organizational changes. Identifying at risk customers, escalating support cases and coordinatingefforts to eliminate risks. Monitor customer health by tracking product usage and customer satisfaction.Communicating regularly with account teams, as well as with other functions such as support, services and product management to provide feedback and insights. Providing support by using Salesforce, Gainsight and Financial Force.

Charlotte, North Carolina, Us

Responsible for building 3x pipeline on a monthly basis by prospecting and demonstrating DreamBox to Ed Tech customers. Worked closely with other departments such as Customer Experience, Customer Support, and Professional Development to assist with territory planning. Navigated customers through the full sale cycle such as contract negotiations, trials, and District wide subscriptions. Consistently maintained clean records within Salesforce as well as accurate forecasting

Morrisville, Nc, Us

Responsibilities were to identify opportunities in Salesforce by working closely with marketing and SDR’s. Generated revenue by prospecting into active accounts and sell them e-commerce SaaS solutions. Consistently cleaned up Salesforce database and cleared out inactive and duplicate leads. Ran demo conference calls through WebEx and Zoom to identify customer needs and pain points, as well as build value in our company and solution. Managed sales quotes and contracts to achieve closed win’s

San Jose, California, Us

Daily account prospecting for Global 500 companies interested in HCI. Respond to inbound marketing leads via email and phone while exceeding daily metrics. Used different tools such as Salesforce, Zoom Info, Discover Org and LinkedIn to verify prospects. Held disco calls for new customers. Traveled into territory to meet with Account Execs and partners. Planned sales events with Field Marketing to drive attendance for existing and potential new customers. Participated in high volume outbound call out days to increase meetings booked. Exceeded quota into accelerator for seven quarters. Competed and won several inside sales spiffs from management. Exceeded quota for 7 consistent quarters.

Charlotte, Nc, Us

Worked directly with the General Sales Manager to generate sales leads for the dealership. Daily responsibilities include making phone calls, scheduling sales/service appointments, and creating email blasts and promotions for potential clients. Developed new and used car sales traffic by hosting and planning events for the dealership. Organizing new car displays with businesses in the market area to promote the brand. Verify unit counts at the end of each month for the sales team. Work directly with customers to resolve any customer experience issues. Gave price quotes on vehicles and parts.

Charlotte, Nc, Us

Sold new and used vehicles. Kept in contact with clients until they were ready to buy. Advised and gave product knowledge on every vehicle. Earned top sales for a continuous year. Assisted with taking vehicle inventory. Gassed and detailed vehicles for sales and service. Maintained great personal relationships with clients while staying professional.

Business/Corporate Communications

Associate Of Arts (A.A.)