Task Lead for PFS's support of the nationwide expansion and enhancement of the National Oncology Program’s Precision Oncology services (e.g., pharmacogenomics, lung cancer screening, women’s health, virtual tumor boards, chemotherapy/infusion therapy services, and clinical trials).

Part of the contract support staff team assisting with the VHA Oracle Health Clinical EHR Implementation across the Enterprise. Management of day-to-day operations of VHA EHRM National Council Administration healthcare programs, ensuring compliance with regulatory requirements and organizational standards. Provide leadership and mentorship to a team of 36 program staff, fostering a culture of collaboration, accountability, and continuous improvement. Oversee resource allocation, including budget management, staffing, reporting, and procurement processes, supporting regional and national program objectives.Develop and implement quality assurance processes to monitor program performance and enhance service delivery standards. Cultivate strong relationships with internal and external stakeholders, including healthcare providers, regulatory agencies, and community partners. Using tools like Power BI, Tableau, and associated performance metrics, I help our clients evaluate potential outcomes, risk/issue management/mitigation, identify trends, and proactively close communication gaps with internal and external stakeholders.

Spearhead strategic planning initiatives in collaboration with the Operations Lead to optimize healthcare program efficiency and effectiveness. Manage day-to-day operations of VHA EHRM National Council Administration healthcare programs, ensuring compliance with regulatory requirements and organizational standards. Provide leadership and mentorship to a team of 36 program staff, fostering a culture of collaboration, accountability, and continuous improvement. Oversee resource allocation, including budget management, staffing, reporting and procurement processes, to support regional and national program objectives.Develop and implement quality assurance processes to monitor program performance and enhance service delivery standards.Cultivate strong relationships with internal and external stakeholders, including healthcare providers, regulatory agencies, and community partners.Utilize data analytics and performance metrics to evaluate program outcomes, identify trends, and inform decision-making.Key Accomplishments: Point person in organization, set up, and facilitation of Enterprise Standardization Initiative Face to Face involving over 200 VHA employees and contract personnel brought together to discuss and design a strategic path forward for the upcoming Oracle Health EHR deployment in four areas.

Provide comprehensive administrative support to retired generals/flag officers, managing complex calendars, scheduling appointments, and coordinating travel arrangements with meticulous attention to detail. Serve as the primary liaison between clients and internal/external stakeholders, demonstrating exceptional professionalism and discretion in all interactions.Conduct extensive research and compile briefing materials to support decision-making and strategic planning initiatives. Coordinate logistics for high-level meetings, conferences, and events, including venue selection, catering, and audiovisual setup, to ensure seamless execution.Safeguard sensitive and confidential information with the utmost discretion and confidentiality, maintaining strict adherence to security protocols. Proactively anticipate needs and identify opportunities to streamline processes, enhance efficiency, and optimize productivity for retired generals.Assisted clients with research, organization, negotiation, and execution to set up and launch their businesses and provided specific industry insights and strategic direction for time-efficient and profit-driven success.The senior member of the executive administrative support division and in charge of tailored and detailed support to ensure ongoing success for each client.Created multiple new standard operating procedures and templates for a start-up business in its first year of operation as the first employee hired. Managed multiple calendars and clients, providing instantaneous support, service, and direction at a moment's notice for any matter.High proficiency in applications such as KEAP, JotForm, Google Suite, Canva, Adobe Pro Creative Suite, Microsoft Office Suite (Word, Excel, Powerpoint, & Outlook), HubSpot, Eventbrite, Zoom Pro, DropBox, SmartSheet, etc.

Responsible for aiding the CEO/Partners in Business Development & Management across eight offices in the KCMO area. Planned and made arrangements for domestic & international travel. Prepared, signed, and submitted expense reports for domestic and international travel.Provide tailored and expert advice on professional education opportunities, continuing education, compliance management, and provider credentialing for clinical providers & staff. Planned, developed, and executed annual, quarterly, and weekly meetings across eight office enterprises for training and business planning. In partnership with Human Resources Director, create, design, implement, and evaluate new/existing employee evaluations.Coordinated and attended external meetings with individuals and groups representing financial, legal, healthcare, and speaking engagement opportunities, in addition to being the community liaison for military and veteran engagement and chamber of commerce representation.Managed information technology enterprise transition from unpaid/open source tools to secure Google Cloud/Workspace & Zoom Professional HIPAA Compliant platform to include employee training and implementation.Developed & implemented a single source Employee & Operations manual across the entire dental office network with a 50+ employee base. The handbook ensured compliance with all federal, state, and local employment laws and regulations applicable for exempt and non-exempt workforce populations in and out of the healthcare career field to meet the office population's needs.Business Acquisition Management; aided in acquiring three new practices in less than six months in the KCMO region, including purchasing real estate, office space, employee conversion, office conversion, and integration into the current system.

I single-handedly created, planned, and executed the first-ever Dental Day of Service at Grain Valley Family Dental in Grain Valley, Missouri, on Veterans day in November 2021. This event provided over $23,000 in free dental care to verified, honorably discharged veterans within the Kansas City, MO, area. The event involved over 20 staff members from five different offices in the DDS Group, made up of Dentists, Hygienists, Dental Assistants, and Office Staff. We received coverage through KCTV and the KC Business Journal before, during, and after the event because of the success of our event. The following year, it became a yearly event across all eight offices across the dental service organization of Dynamic Dental Services Group of offices in the Kansas City, Missouri area.

Responsible for helping all potential, future, and current KU student veterans and their families with financial aid assistance and funding sources, utilization of benefits, school resource assistance, and general administrative assistance.Created, designed & marketed internal and external programs, events, and activities for Student Veterans (undergraduate & graduate). Ensured VA resources and information were appropriately disseminated to veterans and their families to maximize available benefits.

Assisted in managing all aspects of Markesman Group’s DoD contract requirements. Responsible for the personnel and their performance on the contract, cost controls, quality control, and overall ensuring compliance. Provided administrative support in formulating, planning, organizing, and executing contract-related activities that meet the goals and objectives of the Program.Supported CEO & CFO by running staff meetings, distributing necessary information to employees as directed by the Human Resources manager, talent acquisition, recruiting, first-line interviews,, in-person and remote employee check-ins, resume processing & database administration/management, and analysis.Ensured efficiency and continuity of projects through clear and precise communication with all parties involved. Primarily assisted the Contract project manager in planning, organizing, and directing the project work, including estimating, scheduling, and budgeting project documentation to ensure on track project progress and budgetary compliance. Social media content coordinator, responsible for preparing news releases concerning company events and significant contract wins, new job vacancies, highlighting significant news, and employee spotlights.

Archived and organized clinical trial master files, including clinical study site documents, email correspondence, training materials, and other study documents. Obtained and maintained currency in required training, including employer-required HIPAA, good clinical practices (GCP), Institutional Review Board (IRB), Western Institutional Review Board (WIRB/WCG IRB), and standard operating procedures (SOP), and worked as a liaison with review boards and independent ethics committees.Acted as a key contact between Augusta University study team investigators and study site coordinators and provided general clerical, administrative and logistical support for clinical trials. Responsible for administrative details concerning daily patient and Clinical Coordinator/IRB/WIRB visitor logs. Coordination of all incoming/outgoing mail & fax transmittals and phone correspondence.

(2016-2017) Staff Action Officer: As the focal point for visitor coordination within the department, I excel in organizing and facilitating visits for civilian and military guests. Additionally, I conduct pre-deployment briefings and comprehensive mission overviews for visitors to ensure their understanding and preparedness. Administrative support to the Chief and Deputy Chief of the division, ensuring seamless operations and effective communication within the team. I was responsible for organizing all aspects of travel and lodging arrangements for the senior civilian and two deputy directors during their TDY trips. In alignment with national mission priorities and stringent classification levels, primarily at the TS/SCI level, I meticulously prepared, executed, and filed all daily briefings, internal memorandums, mailings, contact cards, and visit documentation.Key accomplishment: With Co-Chair, organized 2017 JOIO Shareholders 3-Day conference for 110+ Senior Civilian and Military leaders (SES/3* level and down) from start to finish, including travel arrangements, security in-briefing, daily conference hosting, and organizing break-out sessions.(2015-2016) Executive Assistant to the Fort Gordon 480 ISR Group Commander, Deputy Commander, and Chief Enlisted Manager. As the primary liaison for all visitors to the Air Force Group at Fort Gordon, GA, and the designated Air Force liaison to the INSCOM (Army) visitors bureau at Fort Gordon Garrison HQ, I spearhead a spectrum of administrative responsibilities.As the key point of contact, I manage the daily calendars and schedules of the Group Commander, Deputy Group Commander, and Chief Enlisted Manager. (2013-2015) Pashto Cryptologic Linguist/Intelligence Analyst: responsible for the interception, translation, and communications reporting in line with National mission priorities. Also responsible for the bi-weekly section briefing of NSA/CSS Senior Leaders to provide National intelligence updates.