Asif Yahya Email & Phone Number

Paris, Île-De-France, France

As a Customer Success Manager at Hivebrite, the focus has been on fostering strong relationships with clients while driving measurable outcomes through strategic initiatives. By spearheading various customer engagement programs, client satisfaction scores have seen an impressive rise of 25%, which directly contributed to higher retention rates across the board. Implementing data-driven upselling strategies resulted in a remarkable increase in revenue from existing accounts YoY. Collaboration with cross-functional teams has also played a crucial role in ensuring a high level of service delivery for the customers. Additionally, analyzing customer feedback helped identify key pain points leading to solutions that boosted our Net Promoter Score (NPS) by 15 points over six months. The journey has been all about creating value for customers while ensuring their success aligns with business goals.Competencies: Customer Engagement Strategies, Account Management Techniques, Performance Metrics Analysis

Bengaluru, Karnataka, India

As a Customer Success Manager at Tracxn, the focus was on fostering strong relationships with clients while ensuring their needs were met through effective communication and support. By enhancing customer satisfaction scores by 30%, it became clear how impactful personalized engagement could be. Implementing feedback loops allowed for immediate responses to client concerns, creating a culture of trust. Additionally, developing tailored engagement plans led to a remarkable 25% increase in retention rates over the year. Streamlining onboarding processes reduced time-to-value by 40%, making sure clients felt valued from day one. Collaborating with various teams to address usability issues based on client feedback resulted in a significant decrease in support tickets. This role was not just about maintaining accounts but truly understanding clients' journeys and helping them succeed.Competencies: Customer Success Management, Client Engagement Strategies, Feedback Loop Implementation, Onboarding Optimization, Cross-team Collaboration.

Thrissur

Established a cloud kitchen, two restaurant takeaway outlets and an outdoor catering unit and managed all day-to-day activities of the business- procurement, operations and finance

Bengaluru Area, India

Positioned and sold products and solutions across various lines of business including Office 365, SaaS, IT infrastructure solutions - storage, cloud computing, virtualization, data management and led the sales process

Chennai Area, India

Drove growth of customer base by executing targeted sales campaigns focused on renewing existing contracts while onboarding two significant enterprise-level clients from competitive landscapes during tenure

Master Of Business Administration (M.B.A.), Marketing

Bachelor’S Degree, Electrical And Electronics Engineering