Daniel Lockhart (He/Him) Email & Phone Number

France

Paris, Île-de-France, France

• Responsible for customer retention and expansion of a high value portfolio of SME & Enterprise Non-Profit partners
• Proactively drive platform adoption, help partners achieve their community objectives, and act as the voice of your customers internally at Hivebrite

Toronto, Ontario, Canada

• Managed & coached a team of 4 Partner Success Specialists to improve independent partner engagement across North America at scale
• Developed & executed quarterly business plans for the team using Salesforce CRM and Looker reporting
• Created partner facing product pitches and marketing campaigns (Braze) to increase partner engagement with Ritual's platform

Toronto, Canada Area

• Implemented an integrated onboarding experience for a new 1st party ordering product developed by Ritual
• Increased partner enrolment with key brands and Independent+ partners ensuring the best possible Ritual coverage. Managed several relationships at the C suite level

Toronto, Canada Area

• Consistently exceeded quarterly sales targets to increase partner engagement with Ritual's on-platform marketing tools
• Assisted in market to execute large scale marketing campaigns in the territory to meet user growth targets

Toronto, Canada Area

• Onboarded Partners in an effective manner to optimize menu quality and customer experience
• Built trust and relationships with merchant partners by handling inquiries and requests for support effectively
• Trained and educated partners to provide a high quality experience

Toronto, Canada Area

Ottawa, Canada Area

• Designed and managed outgoing communications products including: e-mail marketing, print mail campaigns, local advertising and promotional materials
• Responsible for creating and managing a website and all social media presence on Facebook, Twitter and Youtube
• Performed all media relations for the Member of Parliament including press releases, press conferences, interview preparation and booking
• Researched and wrote correspondence relating to government policy

Toronto

• Was responsible for designing all media components and managing the overall image of the Association including event posters, programs, photography and videography
• Expanded the Association’s online profile by creating and managing both an Instagram and Vimeo page
• Contributed as part of the executive team to organize and implement student events including panel discussions and academic seminars

Toronto

• Worked alongside a small team to organize an International policy workshop on Multilateral Coastguard Co-operation in the Arctic
• Worked directly with the Program officer of the Arctic Security Program in strategic preparation for the workshop. Completed a briefing note on recent recommendations for domestic coast guard investments
• Provided logistical support for the event, created information packages for the participants to assure the workshop ran smoothly
• Acted as the primary note taker at the workshop and contributed to early drafts of the final workshop report.
• This experience was a service-learning placement through the Citizenship seminar course at the University of Toronto

Gatineau

• Worked among a small team on an archival processing project
• Processed and recorded a variety of legal documents to prepare for public consultation

Toronto

• Provided day-to-day banking assistance and advice to both personal and business clients
• Senior secure room operator, performing both branch opening and closing procedures following all audit and compliance regulations
• Surpassed my annual sales goal by over 300% for the 2013 fiscal year
• Was the first CSR at the head branch ever to receive Champions Club recognition, ranked in the top 40 CSRs in the Greater Toronto Area region (2013 fiscal year)
• Received the Front Row Centre Award, Ranked in the top ten of CSRs in the Toronto Downtown Core district, for fiscal quarters 3 and 4, 2013