Asma M. Email & Phone Number

Plano, Texas, United States

Lead the strategy around people engagement and experiences across 5 products and run transformation initiatives around Customer Success and Data Insights.

United States

Led the transformation and execution agenda in Asset Wealth Management. Created a simplified client and employee journey by transforming how we leverage content and documents to drive better experiences.

Dallas, Texas, United States

Managed the data and analytics work for Dealer Services, Commercial, and Product. Led the data scientist team to provide insights on the business and help manage the business objectives through data. The team also focused on developing Competitive Intelligence for the business to build strategies around better experiences from both the client and the employee lens.

Jersey City, Nj

Product owner for automation suite of products that include Robotics, OCR, Xceptor, and process re-engineering. The team is focused on supporting the Home Lending organization to find efficiencies through automation. Manage the budget and drive over $2MM in cost saves throughout Servicing.

Jersey City, Nj

Managed the Unique Customer Events team which focused on supporting customer transactions with high emotional value such as Death, Divorce, Natural Disaster, Successor in Interest, and customers needing an accommodation within the Home Lending Servicing organization.

Jersey City, Nj

Partnered with Capital Markets and Investment Bank to ensure loans that are ineligible to transfer are removed from deals. The team was accountable for ensuring all approved exclusions are maintained and certified by each exclusion owner. Additionally, governed the end to end process for the exclusion inventory.

Greater New York City Area

Managed strategic programs within the Home Lending organization. Ensured each program followed the waterfall approach and delivered on time. Drove the delivery of the initiatives and communicated to senior sponsors on a weekly basis. Key programs were Independent Foreclosure Review, Large Inbound Loan Transfer, and Organization Realignment.

Greater New York City Area

Conducted end to end business reviews across the Commercial Bank that enhanced transparency, recognized risks, and identified improvement opportunities. Developed recommendations and presented to key sponsors for prioritization. Created implementation plans to be executed by the business.

Greater New York City Area

Tasked to support the Health Savings Account by developing client trainings, managing all releases, and partnering with all stakeholders supporting the business.

Greater New York City Area

Conducted business reviews across the TSS umbrella and provided Senior Management with robust assessments of each business. Our main goal was to provide a current state assessment of business processes and identify opportunities. Ultimately we worked with our client to develop executable plans to remediate any issues.

Greater New York City Area

Acted as an internal wholesaler in developing sales strategies with other LOBs to cross sell credit cards. Worked closely with assigned businesses to realize sales goals.

Greater Chicago Area

Managed the Private Client Banking products from end to end. Assisted in front office training, developing cross sell strategies with other product sets in the Bank, and supporting management in driving growth.

Greater Chicago Area

A business consultant that supported the Financial Services industry. Projects varied in size and complexity. Key areas of focus were: strategic planning, mergers and acquisitions, process improvement, organizational design, and process re-engineering.

Brookfield, Wi