Asmaa Abbas Email and Phone Number

During my career break, I focused on enhancing my professional development and expanding my skill set in several critical areas. I successfully completed the ALX AI Career Essentials Course, gaining a comprehensive understanding of artificial intelligence and its applications. To further augment my expertise in agile methodologies, I engaged in extensive learning through Udemy and LinkedIn Learning courses and obtained the Professional Scrum Master I (PSM I) certification, demonstrating my proficiency in agile practices.Recently, I completed the Google Project Management Professional Certificate, which solidified my project management skills, covering essential areas like risk management, stakeholder communication, and end-to-end project lifecycle management. This certification has equipped me with valuable project management tools and methodologies to drive impactful results.This period of focused learning and certification has significantly enhanced my capabilities and prepared me for the next phase of my professional journey.

Conducted on-ground field research for a pioneering project initiated by Nahdet MisrChairman, leading to a comprehensive market research report on the construction ofan E-Waste Recycling Facility in Egypt that serves the MEA region, resulting in actionableinsights for Nahdet Misr.

• Drove successful attainment of a significant funding within 6 months, fueling business growth and expansion. • Generated compelling proposals resulting in a significant increase in response rates. Collaborated with the communication manager to ensure consistent and effective messaging across all professional platforms, driving brand recognition and lead generation. • Ensured team adherence to internal business communication charts, resulting in improved decision-making and efficient workflow.

• Led initiatives to enhance the Change Management Process, optimizing productivity for CM engineers while minimizing redundant steps. Spearheaded the establishment of a new standard of communication among CIT teams, facilitating access to rules, policies, and essential tools for all CIT engineers and managers. Concurrently maintained responsibilities as a Technical Analyst

• Worked in agile environment that adopted the Kanban methodology to ensure meeting customer satisfaction through handling customer requests in a a timely manner.• Collaborated on RFCs (Request for Change) to solve customers' problems and detect bugs in the E-Business Suite Application hosted in private oracle cloud, resulting in streamlined processes and increased productivity for the technical support team. • As a shift lead, I ensured timely handling of severity RFCs and fair distribution among team members, resulting in improved customer satisfaction and reduced downtime. • Collaborated with Product Support and Development Team to resolve all system issues within 24 hours, ensuring uninterrupted operations and customer satisfaction.

• Taught college students the nuances of the C++ programming language, fostering a comprehensive understanding of key concepts and methodologies. • Cultivated proficient skills in Microsoft Office Tools among diverse groups of college students from various institutions through engaging and effective teaching methods.