•Develop and execute innovative recruitment strategies aimed at attracting, assessing, and securing top technical talent.•Partner closely with hiring managers to identify and address specific staffing needs and priorities.•Utilize diverse sourcing methods, such as online platforms, social media, and networking, to find high-quality candidates.•Conduct initial screenings and interviews to evaluate technical expertise, professional background, and cultural alignment.•Oversee the complete recruitment process, from talent sourcing to offer finalization and successful onboarding.•Cultivate a talent pool for future hiring opportunities through ongoing networking and relationship building.•Ensure an exceptional candidate experience throughout all stages of the hiring process.•Stay informed about industry trends and integrate best practices into recruitment efforts.•Collaborate with People/HR teams to optimize recruitment tools and streamline hiring procedures.•Regularly report recruitment metrics and progress updates to leadership for informed decision-making.

• Responsible for full life-cycle recruiting and staffing of IT and engineering positions: Project Management, Qlikview/Sense, SAP, Cognos, Big Data, C#.NET, SQL, Oracle, Java/J2EE, PeopleSoft, WebLogic, PHP, QA, CMS, CRM, XML, HTML, SharePoint, Python, Cloud AWS, Wireless, Active Directory/Exchange,, Angular, React, JavaScript, HTML5, CSS3, jQuery, Vue.js, Kafka, Docker, Kubernetes , Jenkins, Git, Ansible, Chef, Puppet, AWS, Azure, GCP, Terraform, , ELK Stack (Elasticsearch, Logstash, Kibana), Network Security, Performance Testing, Incident Response, Security Analysis, Security Information and Incident Management (SIEM), (IAM), data encryption, threat reporting, security risk assessment, compliance and regulations, (SOC), security coding, Application Security.• Conduct initial phone screenings and resume screening to identify potential candidates for further evaluation.• Coordinate and schedule interviews with candidates, hiring managers, and interview panels to ensure a smooth and efficient interview process.• Collaborate with hiring managers to define job requirements and develop attractive job descriptions.• Manage the payroll process, ensuring accurate and timely processing of employee salaries, deductions, and benefits.• Assist in the administration of employee benefits programs, including enrollment and claims management.• Ensure compliance with employment laws and regulations in all HR practices and processes.• Provide guidance and support to managers and employees on HR policies, procedures, and employee relations matters.• Assist in the development and implementation of employee training and development programs.• Maintain and update HR databases and employee records, ensuring accuracy and confidentiality.• Conduct research and analysis on HR trends, best practices, and industry benchmarks to support decision-making.• Collaborate with management and employees to address and resolve workplace issues, promoting accountability and fairness.

• Recruit experienced IT professionals for contract, contract to hire, and direct hire for technical and end-user IT positions. • Proactively build pipelines of highly skilled IT and end-user candidates by anticipating client • Needs and providing a continuous source of candidates for new requirements. • Source talent through networking, referrals, social media, internet research, internal • database, cold calling. • Execute and save complex Boolean searches to efficiently find the right skill set in Monster, and LinkedIn. • Maintaining my own candidate's database for the requirements which I served. Work closely with Account managers to have 100% submission ratio to all client's requirements. • Perform extensive and innovative sourcing for all roles. Most successful skill sets that I source are: DevOps, Java, .Net, Hadoop, Business Analyst, SAP, Oracle, PeopleSoft, JD Edwards, Android, IOS and more. • Working experience with our own Vendor Management System (VMS), where we can upload/submit available candidates for the perspective jobs. Also we the recruiter can source for such requirements from external sources and present those profiles to the clients. Position Worked On: Android developer, IOS Developer, Front end Developer, Business Analyst, Salesforce (Developer, Admin/BA, Architect, Solution Architect), Project/Scrum/Product Managers, Kafka Architect, Full-Stack Developer, UI/UX Engineers, IT HelpDesk, MySQL DBA Architect, Cyber Security Engineer, Mobile Developers, Java (Back End, Front End, Architect).

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within SLA.• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.• To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management.• Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.• Ensure a high degree of accuracy in order to minimise operational risk.• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.• To operate Operational and FCC Controls.• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

• Obtain customers complaints and answer incoming telephone calls and conduct follow up outbound calls when needed.• Handle customer requests issues in a professional and timely manner striving to deliver a first time resolution service.• Embrace positive relationships with customers and go above and beyond to ensure all pending queries are addressed appropriately.• Provide accurate and timely information by fully investigating all customer inquiries use all available applications to ensure that all inquiries are addressed efficiently within SLA service level agreement.• Create and maintain case management records of problems and actions taken in a call center database. • • Proactively recommend alternatives to solutions for customer's complaints.• Align communication channels with different employees in several departments to resolve customers problems and requests in a highly professional manner.• Report any problems immediately to avoid any service interruption report feedback and suggestions to improve customer experience.• Develop a full understanding of company products services policies and systems in order to deal with a variety of customer transactions and questions.• Perform other job related duties or tasks defined by team leader or assigned agendas.