Arnel S. Email & Phone Number

Makati City

Mckinley Taguig

 Technical Support for clients/users of Oracle Health Sciences/Trials HS Learn Support Primary contact and act as supervisor for every tickets andescalation of tickets. Our tasks are as User Manager, Data Entry, User Activation,Dashboard Processor, Tier1 Admin and Technical SupportAnalyst. Provide Support for Mandarin Speaking both Email, Calls orfollow-ups. Adhoc HR Mandarin approver/interviewer Ticketing escalation, prioritization, and distributionTools are: IRT INFORM Trials (All versions, eCRF) HS Learn Clinical One UMT (User Management Tool) HSGBU Ticketing Tool (Oracle Service Cloud Portal)

Project created/finished:1. Savilerow wedding boutique web app2. School Management System3. Savile Row bespoke web app4. Learning Management System (A1math)5. Fintech mobile and Web App (OFW Remit)6. Singapore painting7. Alphablue SG8. Orcanoble9. Inri international10. Ecommerce system11. Travel12. 150++ websites13. 30+ mobile apps14. 200+ web hosting users15. AWS and meteor16. Started Visa assistance services to get traction records and subscribers.17. SEO consultant18. And many more.

Philippines

SSL and web security practice.Web Services200+ active web hosting users on one server.Payment solutions integrationCoding expertiseGoogle AppsEmail hostingStartups free consulting and web hosting servicesLanding pagesBackup and maintenance

Full stack developerHybrid Mobile App and progressive web app.▶Developed Backend Front End Web site App and Mobile app.▶CSS/SASS, HTML, Python, AngularJS, Android, iOScross platform▶HTTP Restful API, Javascript▶Phonegap, Cordova▶NodeJS, SQL, MongoDB▶ AWS, Firebase▶Bitrix24▶twillio▶zendesk▶authy

Manila

Develop a platform for Clinic, Dentist, Hospital, and Pharmacy Management.Cloudbased and or Platform as a service for clinic use. From SMEs to Enterprise use, our offer and product is flexible to clinics requirement/needs.

Created a platform for Teachers and Students to connect with each other. Provide solutions for Asian countries in their English, Business English, Career Advancements etc.

Singapore

🚩Network and Servers:✅Assisting AV Tech/Engr w/ AV connection to network.✅Maintaining webserver, CPU, Server Temp and monitoring issues.✅Managing servers (e.g., Windows Server 2008, 2012, Linux)✅Managing DHCP, Windows Deployment, Servers.✅Upgrade server patches, Cisco Equipment, Servers.✅Monitoring Network using Solar Winds, System Check and maintenance.✅Checking Servers, ACS, UPS's and switches.✅Monitor updates WSUS, and deploy applicable updates✅Backing up the network drives. Monitoring warranty status and updating server warranty. ✅Managing ftp, VNC, and Managing Printer servers🚩Storage and Backups:✅Maintaining/deploying Network Attached Storage, QNAP, and HDD’s.✅Replacing HDD to our servers, upgrading servers.✅Experienced in the Crash-Plan application, Acronis, CommVault and other backup plan.🚩Windows Administrative tools:✅Managing Active Directory, Exchange (server) Management Console and Lync management for new users and terminated users.✅Managing Citrix Environment, XenApps, Virtual Desktop like VMWare.✅Deploying apps onto SCCM and SCOM.🚩Phone and support:✅Managing Avaya Site management console to setup phone extension for users.✅Migrating user accounts to Lync Phone and managing users using Lync Admin console.✅Provisioning and supporting users how to use IP phone and how to login using IP Phone🚩Printers and Peripherals:✅Maintain and troubleshoot the peripherals like Zebra Printers, HP printers, Motorola scanners, HP Laptops, Dell laptops and OptiPlexe’s, and upgrades hardware’s of user’s systems.✅Contacting and having good relationship with our vendors to maintain integrity and to provide us the best service and sometimes discounts.✅Creating Virtual Machines for users to test on their product.🚩Anti-virus and Security:✅Using the EPO McAfee management console to deploy McAfee and running reports.✅Managing Firewalls and port opening.🚩Documentation Support:- CV🚩Helpdesk/General/Remote support:-CV

Mckinley Hills Taguig

✅Creating ticket (Remedy) for internal users and third party vendors for each Email/phone call service requests/issues. Follow-up call for Resolution.✅Taking initiative in resolving issues before reassigning to the other team.✅Handling proper escalation for issues that needs immediate response.✅Troubleshooting and diagnosing technical issues relating to SAP ERP, Computer/Laptop, WIFI, LAN, emails, windows server, MS office, software, and internet issues.✅Prepare user’s guide material and training material (Using step by step process with snipping tool or print screen to provide images to the guide).✅Conduct report of server reset (VMware) or contact Basis team for server issues.✅Perform Critical situation tasks for Outage/updates/critical issues and send out Service Bulletin to internal users impacted. Tracking the updates and maintenance and relay to end users.✅Checking user’s access in Active Directory, Email exchange.✅User account Password reset/Maintenance.✅TCP/IP maintenance / port check up.✅Knowledge on First Call Resolution (FCR) and SLA.Idea of the IT IS—FICO, Sales Distribution, Helpdesk, MMPP.✅Perform New Hire, termination, Extend, Change Services/update user’s information, approve and execute Vendor form user requests.