Asep Somantri Email & Phone Number

Bangkok, Bangkok City, Thailand

1) Provided exceptional customer service via phone and email, ensuring prompt and effective resolution of inquiries.2) Managed a high-volume of client and customer inquiries, consistently achieving high levels of satisfaction.3) Took ownership of various customer concerns, including operational issues, pricing inquiries, and invoice discrepancies.4) Maintained utmost integrity and confidentiality in handling sensitive customer information.5) Met and exceeded individual Key Performance Indicators (KPIs) while actively contributing to team goals for improved customer satisfaction and operational efficiency.6) Implemented business strategies to enhance customer service, including the successful integration of self-service options.7) Proactively identified and implemented process improvements, driving ongoing enhancements in customer service operations.8) Maintained open and effective communication with Team Leaders and Managers, providing regular updates on customer interactions and addressing emerging issues.9) Performed various office-based administrative duties to support the team and ensure efficient operations.

Bangkok, Bangkok, Thailand

Project: OTA - Flight Division1) Responded promptly to customer complaints, employing excellent communication skills and a customer-centric approach to ensure satisfaction and maintain positive relationships.2) Collaborated with the technical and product teams to escalate and resolve complex problems efficiently, ensuring seamless customer experiences.3) Updated and maintained accurate customer information in the company database, enhancing personalization and facilitating future interactions.4) Provided comprehensive information about new and existing flight products and services, assisting customers in making informed travel decisions.5) Tracked and processed flight change and refund requests promptly, ensuring timely resolutions and customer satisfaction.6) Conducted sales transactions and processed payments when necessary, contributing to a streamlined booking process.7) Performed various administrative tasks to support the Flight Division's operations and ensure efficient workflow.Note: 18 July- 21 Nov 2022, Onboarding, Training, and Probation. On 22 November 2023 relocate to Bangkok, Thailand.References: Available upon request.

Jakarta

Main job :1. As customer experience2. As a customer service3. Other projects that relate to the service departmentDaily Jobdesc :- Trained national-level customer service representatives, ensuring they were well-versed in service protocols and delivering exceptional customer experiences.- Provided training for internal auditors on customer service standards and procedures, enabling them to assess and enhance service quality.- Analyzed customer data to gain insights into customer experiences and identify areas for improvement.- Acted as an auditor, conducting evaluations of service quality, customer satisfaction, and cleanliness to ensure adherence to company standards.- Developed standard service protocols for stores, ensuring consistent service delivery across locations.Updated and communicated service-related guidelines and communication protocols to store teams.- Managed and updated the mystery shopper program, addressing any identified issues in HokBen stores promptly.- Monitored and improved customer feedback scores across HokBen stores, implementing strategies to meet and exceed service standards.- Evaluated service scores from HokBen stores, leveraging them for the HokBen Service Competition.- Handled customer complaints through social media platforms, WhatsApp, and email, resolving issues effectively and maintaining a positive brand reputation.- Prepared and presented area manager check-point reports, providing insights and recommendations for store evaluations.Notes: From 18 July - 12 August 2022 already submit for resignation and at that time workdays were still flexible, working on the weekend and weekdays using my annual leave for training at a new company.References: Available upon request.

Bandung Area, West Java, Indonesia

Bandung Area, West Java, Indonesia

Master'S Degree, Human Resources Management/Personnel Administration, General, 3.88

Bachelor'S Degree, Chemistry, 3.45

Diploma 1, Chemistry