Astrid Cuenca Email & Phone Number

Ontario, Canada

Canadá

Maintain solid customer relationships by handling questions and concerns with speed and professionalism.

Toronto, Ontario, Canadá

• Mediated communication between international guests and partners to resolve issues.• Managed emails and messages from customers all over the world in English and Spanish.• Handled different IT tools and browsers to provide accurate information and follow set processes.

Oakville, Ontario

● Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.● Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising. ● Addressed customer issues to ensure quick and successful resolution.

Bogotá D.C., Colombia

● Performed balance procedures for hotel accounts and resolved discrepancies.● Took on all duties and tasks for the night manager and concierge any time that those individuals were indisposed.● Completed nightly updates to hotel rates and individual room charges.● Welcomed guests, provided answers to questions, and anticipated guests’ service needs.

Bogotá D.C., Colombia

- Gave information about available products and services including membership details andpurchase advantages.- Helped new telemarketers learn best practices, communication strategies and performancestandards.

Caracas

● Created and implemented highly effective qualities programs to ensure the consistency and high standards of the hotel products.● Oversaw 20 team members responsible for the committee of lodging and welcome of the Emir of Qatar to the country.● Managed quality communication, customer support and product representation for each client.● Fostered strong working relationships with all hotel departments.

Caracas

-Developed lasting relationships with guests that built loyalty and drove hotel revenue.-Corrected guest issues in a timely and professional manner with knowledgeable and friendlyservice.-Supervised front desk operations to ensure that all guests received superior customer servicefrom hotel staff.

Venezuela

- Led project of safe lighting. - Supervised delivery of materials to warehouse.- Developed and deepened relationships to form lasting and loyal partnerships.

Venezuela

- Assisted in the monitoring and diagnostics on electrical performance of local distribution networkof the plant.- Coordinated the analysis of electrical distribution transformers.

Diploma, Service Management

Bachelor'S Degree, Electrical Engineering