Alex Stevens Email & Phone Number

● Collaborates with software implementations, development and QA teams to identify and address keychallenges.● Assisted with the testing and deployment of a new client facing ticketing system.● Provides initial review of issue tickets and work with escalation teams when needed.● Participates in daily meetings with production clients to prioritize and address their needs.● Processes daily feedback to locate and raise any system functionality gaps.● Perform quality… Show more ● Collaborates with software implementations, development and QA teams to identify and address keychallenges.● Assisted with the testing and deployment of a new client facing ticketing system.● Provides initial review of issue tickets and work with escalation teams when needed.● Participates in daily meetings with production clients to prioritize and address their needs.● Processes daily feedback to locate and raise any system functionality gaps.● Perform quality assurance testing for all new features and resolved issues.● Create API GET/POST requests using Postman to complete vendor data validity checks.● Write internal and external documentation including test processes and explanations of system functions. Show less

Orange County, California Area

● Provided tier 1 technical support via phones, chats, and ticketing systems to 200+ clients and their users.● Exceeded yearly team ticket resolution metrics while delivering 98% of cases within SLA timelines.● Performed QA testing, and debugging (SQL, Javascript, C#) for system issues and new features.● Leveraged skills in programming to build custom data extraction reports requiring precision data mapping andcustom C# functions.● Applied knowledge of XML, C#, and PDF… Show more ● Provided tier 1 technical support via phones, chats, and ticketing systems to 200+ clients and their users.● Exceeded yearly team ticket resolution metrics while delivering 98% of cases within SLA timelines.● Performed QA testing, and debugging (SQL, Javascript, C#) for system issues and new features.● Leveraged skills in programming to build custom data extraction reports requiring precision data mapping andcustom C# functions.● Applied knowledge of XML, C#, and PDF design to code, deploy, and maintain various system generatedcompliance documents.● Collaborated with senior level analysts, developers, and clients to create and improve system knowledge basearticles. Show less

Irvine, Ca

Associate Of Science - As, Computer And Information Sciences, General, 3.8 Gpa

Computer Science