• Proactively identifies current business and hiring trends that impact staffing needs • Facilitates and executes the management of hiring events and requisition maintenance • Trains field partners on utilizing resources and tools • Ensures that all staffing processes are followed as designed • Utilizes staffing metrics to evaluate department performance, recommend change, and drive continuous process improvement • Conducts demographic analysis and local competitive analysis • Maintains a keen awareness of regional and geographic staffing changes in business climate and identifies their impact on staffing • Creates innovative recruitment ideas to support all US locations • Facilitates collaboration among staffing leadership and business partners ensuring rapid course corrections are made for any identified process improvements • Assesses high quality applicants through sourcing and tools for specific roles that offer the best match for the position requirements • Establishes, manages, and maintains good working relationships with cross-functional business partners and experts within the TAC, Corporate, Regional and District levels.

-Execute HR plans and programs to ensure most effective utilization of HR in assigned location-Interpret company HR policies and procedures, laws, and regulations; -Perform duties in the functional areas of HR, EEO/AAP, Staffing, Compensations/Benefits, Training, Organizational Development, and Employee Relations- Resolve general Associate Relations issue including conducting employee relations investigations and fact finding; administer company's correction action process in partnership with DC HR Mgr; assist with unemployment claim information and unemployment hearings- Identify breaches of culture/values that impact the work environment; interpret and provide guidance on corporate policy- Assist in the communication and enrollment process of employee benefits programs.- Analyze HR reports, identify opportunities/trends, propose action plans- Assist leaders with HRIS program related training and transaction support.- Support training initiatives and assisting HRM in delivering training- Participate in the selection of leadership positions

-Execute HR plans and programs to ensure most effective utilization of HR in assigned location-Interpret company HR policies and procedures, laws, and regulations; -Perform duties in the functional areas of HR, EEO/AAP, Staffing, Compensations/Benefits, Training, Organizational Development, and Employee Relations- Resolve general Associate Relations issue including conducting employee relations investigations and fact finding; administer company's correction action process in partnership with DC HR Mgr; assist with unemployment claim information and unemployment hearings- Identify breaches of culture/values that impact the work environment; interpret and provide guidance on corporate policy- Assist in the communication and enrollment process of employee benefits programs.- Analyze HR reports, identify opportunities/trends, propose action plans- Assist leaders with HRIS program related training and transaction support.- Support training initiatives and assisting HRM in delivering training- Participate in the selection of leadership positions

-Successfully processes 1,336 calls, over 660 phone interviews, and 152 QueWeb tickets on average each month-Establish a rapport to support the hiring managers for all US stores, distribution centers, MET and Interline Brands -Maintain a quality score of 100% since March 2017-Sustain an average call handling time of 3:22-Determine areas of low qualified candidates and develop strategies to bridge gaps

-Researched complex issues and conducted thorough investigations to resolve and release decisions on Unemployment Insurance Benefits-Ensured all claims were handled properly in consistency with Unemployment Insurance law and policies-Successfully placed 850 investigative calls and released 425 decisions regarding Unemployment Insurance Benefits each month-Completed a caseload of 750 new claims each month, while revising previous cases -Mastered a first-touch resolution to complete more than 300 cases each month-Supported fellow examiners with their backlog by releasing an additional 50 decisions each week -Partnered with resources from other areas including HR representatives, legal, and loss prevention to gather information to release accurate decisions

-Scheduled over 850 Unemployment hearings on average each month-Completed performance reviews for Administrative Hearing Officers-Prepared and ensured all claimant and employer records were sent to Administrative Hearing Officers-Maintained strict confidentiality when handling candidate and employer information-Trained 10 Administrative Appeals Hearing Officer Technicians

-Reviewed regulations, policies, and codes while applying these to provide quality litigation-Performed legal research, developed statements of fact, and organized statistical documents for attorney -Worked closely with educational clients to ensure documents were adequately reviewed and laws interpreted correctly-Typed documents and worked consistently with Microsoft Office programs/ Mac IOS Software

-Researched legal issues-Investigated pertinent regulations & laws-Reviewed Case Transcripts and created filing system for evidence-Typed statement of facts and any documents needed by attorney

-Supervised 10-15 student desk assistants of the overnight help desk in the dormitory-Developed training materials for the student desk assistants-Created schedules to staff the help desk-Interviewed prospective candidates and made recommendations on offers-Devised reports regarding associate behavior -Influenced student desk assistants to properly follow the procedures of the Housing Contracts & Residential Living Guide-Responded to residential issues in a timely manner and provided excellent customer service