Anh (Ammie) Doan Email & Phone Number

Cleveland, Ohio, United States

• Manage cocktail crafting and distribution
• Maintain stock of general bar items
• Provide excellent custom services, above and beyond provided a friendly/welcoming atmosphere
• Ensure prompt beverage and food delivery
• Perform opening and closing procedures that include money management
• Work off-site as needed for events/shows

Hudson, Ohio, United States

• Cooperated with multiple teams to ensure POS system(s) are properly transitioned for 800+ Jo-Ann Stores.
• Submitted tickets for issues that could only be resolved by Store Ops or Service Desk during business hours after performing all possible troubleshooting.
• Supported both Manager(s) on Duty and On-Site Technician(s) during new POS Validation process.
• Utilized SOTI MobiControl to transition Mobile POS systems over to Oracle XStore Mobile.
• Provided in-team support for any questions regarding SOTI MobiControl.
• Kept detailed notes for clarity and productive work flow.

Lakewood, Ohio

• Managed cocktail crafting and distribution
• Maintained stock of general bar items
• Provided excellent custom services, above and beyond provided a friendly/welcoming atmosphere
• Ran register and oversaw bookkeeping
• Hosted special/themed events
• Trained new bartenders and barbacks

Cleveland, Ohio, United States

• Field high volume calls from multiple different businesses and industries, with a scope of issues ranging from individual user and hardware to full-site operations.
• Assist in Device / MDM (Mobile Device Management) enrollment and troubleshooting.
• Assist end users with a variety of PC Issues/account management issues.
• Direct end users to proper departments for efficient troubleshooting.
• Work with a diverse user base including corporate and retail employees, shipping operations, etc.
• Utilize a company Database, multiple SharePoint resources, and self-guided issue resolution methods from experience to assist all level of operations.

Chicago, Illinois, United States

• Fielded high volume calls, emails, and voicemails for a variety of issues, client dedicated.
• Assisted in Device / MDM (Mobile Device Management) enrollment and troubleshooting.
• Assisted end users with a variety of PC Issues/account management issues.
• Directed end users to proper departments for efficient troubleshooting.
• Ensured compliance to HIPAA for both myself and end users.
• Notated Tickets properly for clarity.

Westlake, Ohio

Ensure a unique customer experience that makes every visitor feel welcome, meet their needs and make their day.Coach, mentor, and develop team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand/product knowledge.Maintain a positive attitude to contribute to the team and lead by example in every situation..

Independence, Ohio

• Fielded incoming calls, emails and voicemails for a variety of issues, varied by client.
• Assisted in Device / MDM (Mobile Device Management) enrollment and troubleshooting.
• Processed Replacement / Upgrade inquiries with various Carriers.
• Processed Plan / Feature adjustments with various Carriers.
• Facilitated Mobile Line Change of ownership for end users.
• Acted as SME (Subject Matter Expert) for multiple clients.

Brook Park, Ohio

Flexed as coverage between Checkout, Store Pickup and Customer Service as necessary.Maintained professional communication with customers and peers using company resources and tools.Engaged customers and provided solutions with fast and accurate processing of transactions.Ensured Front of Store cleanliness and merchandised standard execution.

Strongsville, Ohio

Strongsville, Ohio

Cleveland/Akron, Ohio Area

Provide customer service for customers coming in to play games at Escape Hunt.Book games and process payment through a point of sale system.Monitor games while customers play through, provide help when needed, and reset any gamesplayed by customers after they finish.Perform daily opening and closing duties as well as reasonable loss prevention throughout.

Strongsville, OH

Provided customer service for several cosmetic brands (Clinique and Estee Lauder, then Chanel), processed payments, sales, and promotions.Organised mega and mini events driving sale, exceeding store goals consistently.Performed makeovers for clients and suggested products by having extensive product knowledge and maintained a high level of customer.

Cleveland/Akron, Ohio Area

Performed opening and closing duties.Processed daily sales paperwork and projections.Accepted and handled incoming shipments.Stocked and back stocked of all merchandising, authorised returns.Handled managerial duties, performed all clerical work, lost prevention.

San Francisco Bay Area

San Francisco Bay Area

Education record

High School Diploma