Mayar Kadi Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Successfully negotiated customer escalation and disputes for entire client base
• Conducted training of new Customer Success Managers
• Facilitated the implementation of new software systems including training junior members on systems operation
• Designed workflow processes to improves team productivity and efficiency
• Maintained strong customer relationships and coordinated with the sales team to upsell relevant products when beneficial

Colorado, United States

• Built and managed strong business relationships with roughly 100 clients
• Trained clients to manage internal software to achieve high levels of cannabis compliance and improved operational success
• Maintained customer satisfaction through consistent communication from internal teams to customers by designing workflow documentation and presentation tactics to ensure mass satisfaction with software integration
• Conducted on-site visits to ensure platform functionality at localized operation floors in accordance with internal company standards and federal standards of compliance

Denver, Colorado, United States

• Built and managed strong business relationships with a variety of distributors
• Facilitated constructive conversation regarding the sale and distribution of product
• Maintained store status as the most profitable store within the company metro area by setting and implementing ambitious company goals
• Conducted disciplinary action following employee misconduct in an effort to assist in the growth in team members in with company standards
• Conducted training of new managers
• High focus on enhancing the stores culture by maintaining a positive environment by keeping the workplace fun

Denver, Colorado, United States

• Managed all aspects of store operations and development of staff by providing leadership, coaching and regular feedback for a diverse team that will deliver exceptional retail service to every customer and patient.
• Supported the General Manager in back office duties such as, but not limited to, compliance checks, creating compliant transfers within the company, assuring transfers brought to the store are done properly.
• Maintaining knowledge of the stores business acumen on a daily basis by communicating to the team our sales goals, along with creating fun competitions to not only increase the employees moral, but to also drive sales.

South Bend, Indiana Area

• Maintained number one ranking on trip advisor in the South Bend/Mishawaka area.
• Assisted with getting the property to earn the Hilton top quality service improvement of 2019.
• Consistently scored within the 80th percentile for overall guest satisfaction within the brand.
• Brought the hotel to the 90th percentile in tax reconciliation within the company.
• Executed brand standards and build awareness of the hotel and brand within the local community.
• Handled accounts receivable/ account payable by keeping strong relations with all of our corporate partners.

Bloomington, Indiana Area

• Efficient and effective at maintaining guest service satisfaction.o Scores consistency stay above 90%o Consistently ranking as the #1 Springhill Suites
• Maintain hotel accounts payable and receivables through hotel accounting system.
• Took care of guest service recovery issues to ensure every guest stay was satisfactory.
• Sustained great relationships with all our corporate partners by providing them consistent updates on their owed fees.
• Implementation of the food and beverage bar menu by communicating objectives to team members.
• Assigned multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.

Bloomington, Indiana Area

• Upheld room cleanliness scores that contributes directly to guest stay satisfaction.
• Managed team of 13 housekeeperso Set daily cleaning scheduleso Conducted daily room inspections
• Ensure hotel rooms were clean and physically attractive for guests.
• Maintained stock for housekeeping supplies.

Bloomington, Indiana Area

• Accountable for over $10,000 worth of alcohol and material.
• Operated within the bars budget
• Developed long-lasting relationships with customers, creating regulars.
• Guarantee high level of service to all customers throughout every night.
• Identify fake identification cards and deal with unruly customers.
• Maintained bar area through organizational skills.

Bloomington, Indiana Area

• Trained new hires on Fosse, ensuring service is maintained at proper level by following protocol.
• Juggled multiple tasks at the same time and completed them quickly.
• Maintained well-groomed appearance as a company representative to reflect professional demeanor.
• Worked with POS systems for customer transactions as needed.
• Dealt with unhappy or belligerent customers with a calm voice and manner.
• Maintain the cleanliness and appearance of the entire hotel, focusing mainly on areas such as the lobby, public bathroom, pool, gym, and housekeeping closets.

Bloomington, Indiana Area

• . Performed management, maintenance, and safety protocols within a 500,00 sq./ft building.
• Executed check-in process for guest in a hotel with 168-room capacity.
• Coordinated staff functions while exhibiting leadership role in daily hotel and building operations.
• Maintained daily logs and spreadsheets.
• Built valuable relationships with local agencies that include – Bloomington Police, Medical, and Fire services.
• Acted upon housekeeping services: stripping/making beds and making sure rooms are clean and presentable.

Bloomington, Indiana Area

• Managed the floor by making sure all guests are being assisted by an employee and helping those employees with product recommendations.
• Trained new team members on how to communicate with guests and ensure that they have a positive in-store experience
• Maintained an average sale per ticket at $130, with at least 3 items per ticket.