Andrew Thibideau Email & Phone Number

St. Louis, Mo, Us

Redwood City, California, Us

- Ops Leadership: set operational cadence, managed Sales Ops Lead, partnered with CCO and BD, Sales, SE, CS, and Services Directors to realize revenue optimization opportunities - GTM Ownership: Led implementation of new Go-to-Market processes and strategies aligned with company goals. Configured and managed tech stack to align to GTM motions; pivotal in 130% ARR growth and 5x qualified pipeline growth during tenure - Tech Stack and Analytics: Built GTM analytics systems, metrics, and reporting from the ground up, including pipeline, forecasts, conversion rates, sales process adherence, ARR and margins; instrumental to 20% gross margin improvement during tenure - Comp and Incentives: Redesigned sales territories, comp plans, quotas, targets, and commissions for 2024; improved commissions operational efficiency by >30% - Onboarding and Performance Management: Owned onboarding process and performance metrics for all GTM teams; onboarded new hires 50% faster than prior benchmark - Project Management: managed multiple projects and programs from start to finish, scaled solutions to enable growth, drove collaboration with other functions (Prod, Engr, Finance, HR). Examples include: - redesigning internal document storage taxonomy and security - optimizing and executing deal desk workflows - driving sustainability certifications - planning and facilitating internal annual kickoff (AKO) and all-hands events - creating and optimizing revenue team onboarding plans and timelines - designing and operationalizing new product and service bundling and pricing models - creating and rolling out Tech Support business capabilities - leading various cost saving initiatives

Redwood City, California, Us

- Partner with VP of Customer Success and Service to identify, prioritize, and execute strategic initiatives to reduce costs, satisfy customers, remove blockers, and grow team capabilities- Serve as primary liaison for collaboration with other departments (Finance, Sales, HR, Product, Engineering- Build, configure, and automate the CS&S tech stack to turn best practice into common practice and enable department strategy- Create, organize, and leverage analytics systems to monitor KPIs and inform strategic decisions- Own and improve CS&S business processes- Lead and manage Customer Training Specialist in the fulfillment of company and customer needs

Austin, Texas, Us

- Align operational outcomes to support Sales and Revenue strategy- Implement, audit, and evolve the Sales process across the sales tech stack- Automate the Sales Process to reduce time spent on operational tasks and eliminate manual errors- Assist with operational portions of the sales process (lead sourcing, contract generation, deal desk reviews, billing setup, etc)- Run and automate key metric reports for Sales and Executive Leadership- Maintain and evolve the sales tech stack as needed to ensure technologies enable and enhance the necessary workflows.

Austin , Texas, Us

Designing cross functional customer support and success strategies. Guiding our global support teams through a digital, customer-centric, outcomes-focused transformation. Chief focus areas include: - designing processes and tools to enable our adoption of new CRM technologies- defining support policies for newly released products and systems- piloting advanced support data analytics- knowledge centered service (KCS)Ultimately, finding newer and better ways to help our people help people!

Austin , Texas, Us

Monitoring, reporting, and taking action on technical support trends to impact key performance indicators. Influencing the training and development strategy for customer support engineers.Continuously improving workforce planning and processes.Coordinating with external department leaders to improve support collaboration and escalation processes for difficult technical issues. Mentoring subject-matter experts in the department to ensure an adequate and sustainable internal technical expertise pipeline.Collaborating with Team Leaders and Managers on department topics.

Austin , Texas, Us

Team Manager for the engineer onboarding group in Applications Engineering.Influencing the training and development plans for engineer new-hires.Coordinating the daily tasks for and developing the careers of 3 Team Leaders on the onboarding team. Ideating and coordinating execution of onboarding team initiatives.Setting department direction and goals each quarter with other Team Managers. Recruiting and interviewing new employees from colleges across North America.

Austin , Texas, Us

Leading a group of Applications Engineers as they offer specialized support and guidance to NI customers using our Reconfigurable IO, Embedded, and Control products.Coaching them and developing their careers as they grow within my team and at NI. Collaborating with the leadership on department topics. Ideating and driving initiatives to improve team and department performance alongside customer experience.

Austin , Texas, Us

Offering technical support, application architecture advice, and general expertise to customers, students, and researchers using products to solve their engineering challenges.

Bachelor Of Science (B.S.), Electrical And Electronics Engineering

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering