Atir B. Email & Phone Number

Chapel Hill, Nc, Us

Cary, North Carolina, United States

Support Stategic Account Managers with pre-sales and post sales support.Provide and update quotes.Process purchase orders and work with customers on financing and shipment dates for blanket orders.Seek opportunities for process change and continuous improvement.Work with finance, engineering, product mgmt, and ooerations/production to get orders moving and delivered on timeProject management and custom orders

Cary, North Carolina, United States

Conduct business reviews and analyze the current state of the account relationship and ways to grow the business to optimize their potential. Provide a single point of contact for accounts insuring peace of mind and a better customer experience.Analyze our customer's needs and environments and suggest products and services that would better serve them now and in the future.Collaborate with teams internally and externally to provide a smooth and effortless purchasing experience.

Cary, North Carolina, United States

Helping customers overcome challenges and support numerous aspects of the sales process. Generate quotes and provide product recommendations Answer general questions from customers and escalate sales leads when appropriate. Upload data to ERP/CRM platform and generate reports for various stakeholders within the sales department

Hillsborough, North Carolina

- Create, manage, and disable privileges for users, departments and computers within Active Directory.- Repairs and restore corrupt or deleted files in Unitrends.- Microsoft Exchange account distribution list creation, calendars, maintenance, assigning permissions, and removing access.- Monitor and block/quarantine spam, malware and targeted attacks via Symantec Brightmail.- Block, Detect & Respond to Advanced Cyber Security Threats via ProofPoint.- Map printers and scanners and provide access and assistance with PrinterLogic. - Control and monitor virtual desktops and applications via Citrix Director.- Manage voice and data communication using Avaya Site Administration. - Install software and Hardware(drivers) remotely as well as deskside.- Manage and control department Ipads, Chromebooks, and smartphones using Meraki dashboard MDM.- First point of contact for county department end-users.

Durham, Nc

- Manage users in Active Directory- Troubleshoot user’s desktop, laptop, printers and software via phone, email and RDS (remote desktop) applications Microsoft Lync and Cisco Jabber- VPN setup and connection using Cisco Anyconnect- Track, diagnose and resolve issues using our knowledge base and escalate more impending issues to higher tier groups.- Assist users with email setup for mobile devices (Android/Iphone) using Worx Home/Xenmobile and Microsoft InTune.- Train new hires and provide support to co-workers.

Durham, Nc

Process Assurance- Review/approve technical support staff’s request for replacement parts.- Process orders/returns, monitor backorders and providing proof of shipments/returns.- Liaison between management and End-user for escalated cases.- Provide feedback to the technical support staff for coaching.- Dispatch field technicians for the installation of parts and for further troubleshootingTechnical Support- Performed troubleshooting of hardware/software issues relating to orders processed in-store and online via phone and remotely using Citrix ThinClient RDS- Configure networks, and troubleshoot network discrepancies and interferences.- Perform operating system restores, installation and support of processors, monitors, printers and other components. - Worked via Vantiv ticketing/call tracking system, as well as keeping up with SLA goals, both daily and monthly.

Assisted customers with setting-up and using their Apple computer.Informed customers on differences and similarities between Microsoft and Apple.Performed troubleshooting and technical support for customers including account set-up, how-to tutorials and purchasing extended warrantiesWorked via ticketing system, and provided detailed documentation on all work performed

Answered subscribers' questions and addressed concerns with regards to claims, quotes, policy changes, adding/deleting members, and billing.Explaining and verifying policy benefits for Blue Advantage, Bluecare HSA/PPO and Medicare Supplement.

Raleigh-Durham-Chapel Hill Area

Processed customer transactions involving deposits/withdrawals, and balancing ATMs. Lead Teller position, involving managing the vault, training and supervising tellers and new hires. Sold and provide access to safe deposit boxes, selling foreign currency, performing international wires, opening new accounts

Durham, North Carolina, United States

Microsoft Certified Solutions Associate, Information Technology

Security and Network Infrastructure Specialist

Comptia A+ And Comptia Net+ Certifications, Information Technology

Information Technology Network and Security Infrastructure