Client Operations Manager
CurrentWork as a primary liaison with critical clients in communicating delivery and qualification schedules, assessing impact of client change requests, escalation of issues threatening project milestones, and alignment of DWFritz resources in meeting client commitments. Work closely with both the client and internal teams on delivering brilliant solutions, effectively and accurately communicate with the client, keep things on track while working with clients who require agility and speed in deliverables. Work closely with the entire DWFritz organization, including our DWFritz China organization to ensure success from inception to installation. • Interface with client during all project phases. Expertly manage client communications and demonstrate a high level of business acumen.• Develop project plans, individually and in a team environment that meets or exceeds client's requirements and expectations. Project plans will include material production and installation schedules, as well resources requirements.• Initiate corrective actions as required to keep projects on task and provides project direction during problem resolution as required and appropriate.• Manage client expectations with respect to delivery, installation, qualification, and implementation of requested changes.• Influences business decisions related to pricing, cost modeling, proposals and negotiations for the business segment. • Takes an active role in managing product design and development. Works across the organization to convert strategic thinking into execution of bold new ideas.• Assists in defining and executing a 1-3 year strategic platform roadmap with mutual benefit to DWFritz and our clients.• Assigns responsibilities and manages performance of 3-5 Project Managers.• Interacts with the DWFritz China team on a weekly basis to ensure tight communication and timely execution to project schedules.