Responsible for the management of the academic records, registration, grading, transcript, verification, and veteran services, and classroom and final exam scheduling functions of the Office of the University Registrar (OUR). Responsible for the creative and innovative use of information technology in support of student and faculty services provided by the OUR. Primary resource for the Banner Student System, technology innovation, administration of the semester Teaching Effectiveness Survey, document imaging for the office, maintenance of office web pages, and the production and updating of various student forms. Leads registrar colleagues in the planning, development, and delivery of services and programs in the aforementioned functional areas, and assists in the development and implementation of related policies and procedures. Works closely, collaboratively, and effectively with colleagues in the schools and college, academic departments, the Center for Academic and Student Achievement (CASA), Information Technology Services (ITS), and other offices as appropriate. Works collaboratively and effectively on teams and workgroups within OUR and Strategic Enrollment Management (SEM).

 Provide leadership and management in the review and development of policies and procedures and related technology applications in support of enhanced services offered through the Registrar's Office.  Supervise and evaluate all administrative and operational functions of the Registrar's Office, including academic data collection, transcript and diploma production, course scheduling, classroom scheduling, course catalog maintenance, final exam scheduling, communications, and reporting. Interview, select, evaluate performance, resolve grievances, and maintain employee records.  Train new staff regarding university and office policies and procedures, functions, and practices.  Interpret and enforce policies and regulations of the university, Board of Trustees, and FERPA.  Ensure compliance with university policies, federal, state, and local statutes regarding the release of student information and the retention and security of student records, including serving as the University's authority on FERPA compliance. Collaborate with administrators, deans, faculty, and IT staff to launch new initiatives and improve various student service functions for the university.  Serve on leadership committees such as the Undergraduate Studies Committee, Graduate Studies Committee, and Student Success Committee to set direction and develop policies that benefit students and aid in student retention efforts.  Serve as the administrative lead for the Banner student module with primary responsibility for providing leadership and direction for the Banner student module and related technology processes. Direct project management within the Registrar's Office and participate on project teams responsible for application software implementation and upgrades. Determine project scope and staff resources needed to complete projects; prepare project work plans; monitor project milestones and report project progress as needed.

 Supervised and evaluated all administrative and operational functions of the Office of the Registrar, including, academic data collection, transcript and diploma production, course scheduling, student registration, classroom scheduling, course catalog maintenance, and final exam scheduling. Served as principal administrator and decision maker in the development and implementation of the course approval process within the CourseLeaf CIM course form module. Provided training and ongoing support for the CourseLeaf CIM module. Developed and enforced governing policies and provide management and support for the approval process for creating new courses, revising existing courses, and eliminating courses. Served as principal administrator and decision maker for the administration of the Schedule Expert Exam Scheduling software which is used to create and manage the most efficient university final examination schedule for all courses on the Mies and Rice campuses. Implemented and maintained software and provided training of additional staff as necessary. Directed and monitored the collection of required student registration data for exam scheduling software setup and execution. Determined, implemented, and enforced exam scheduling rules and restrictions to produce the best exam schedule. Oversaw the import and publishing process of the exam schedule online for faculty and students. Oversaw the review and decision of faculty requests to change exam times or room assignments. Made final decision on the allowance of exceptions as it related to final exam scheduling policy. Served as system administrator and oversaw the EMS Academic Planning module.

 Promoted from Associate Director for Student Systems. Maintained responsibilities held under Associate Director for Student Systems title. Represented Office of the Registrar at undergraduate studies committee meetings and other meetings in absence of the University Registrar.

 Coordinated all aspects of recording and publishing the schedule of classes each term, efficiently assigning classrooms and laboratories, preparing the final exam schedule, and communicating critical enrollment reminders and updates to students, faculty, and staff. Set up and managed the student registration system in Banner including class schedule rolls, creating parts of terms, and setting up waitlisting, time-ticketed registration, permit codes, and registration status codes. Used Banner and related systems to accurately record course detail and curricular changes, grade processing, troubleshot and corrected student record anomalies, and collected data measuring productivity and accuracy of business processed. Assisted with business analysis efforts to identify needs, implemented solutions to improve business efficiency and productivity, and provided sign-off as needed for testing and application of student system fixes and patches. Identified methods to ensure timely and accurate student data is consistently maintained in the production environment and assisted with general office projects, and other duties as assigned.

 Performed data entry of course schedules into Banner. Performed data entry of basic course information from approved course proposal forms into Banner. Assigned rooms for classes and related academic events in accordance with established scheduling policies. Assisted the Director of Student Systems with Banner testing involving installation of patches or fixes. Provided registration assistance to students via phone, email, or in-person. Assisted front-desk staff as needed.