-Participated in the Supervisor Preparatory Program to learn management skills-Assisted in the training, development and mentorship of new promotees-Settled minor to complex auto bodily injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness-Work directly with customers and guided them through the claims process and negotiated fair and equitable settlements-Managed multiple cases simultaneously and document every step of activity for each claim

-Directed staff of 10+ personnel including scheduling the employee shifts-Provided instruction, coaching, and motivation to all employees during the shift-Checked jobs sites for accuracy, quality, and to ensure all specifications for the photo shoots were met-Learned, referenced and applied product knowledge information-Fostered a positive work environment by consistently treating all employees and customers with respect and consideration-Asked open-ended questions to assess customer needs