Processing Medicare entries for clients during enrollment period.

• Led a team of 10 employees to exceed production goals and improve efficiency.• Implemented new scheduling system, reducing overtime costs by 20%.• Developed training program resulting in 80% decrease in errors and improved quality control.• Updated the Management Information System to accurately reflect incoming volume and hold over.• Reviewed and revised current procedures to match current processes.• Cross trained all employees to optimize departmental efficiency and reduce impacts resulting from absenteeism.• Coordinated with facilities, IT and back office to update systems, storage capacity and develop an accurate service level agreement for employee productivity.

• Provided executive level administrative support and maintained strict confidentiality.• Acted as key liaison between executive team and various departments.• Executed projects and initiatives to enhance overall operational efficiency and effectiveness.• Comprehensively handled inbound regulatory complaints from investigation to resolution ensuring customer satisfaction.• Self-trained in handling complicated case work by reviewing completed correspondence and cases, resulting in a productivity increase of 200% over the next highest performer.

• Collaborated with cross-functional teams to implement successful social media strategies.• Managed social media accounts and created engaging content to increase brand visibility.• Analyzed key metrics to improve content performance and reach target audience effectively.• Established Certificate of Deposit accounts for high end clientele, provided trouble shooting and coordinated with Treasury and Finance to resolve technical issues and review required documentation.

• Supervised team of 15 vendor support agents, providing guidance and training for success.• Resolved escalated vendor concerns and issues in a timely and efficient manner.• Implemented process improvements to enhance vendor support operations and increase efficiency.• Collaborated with cross-functional teams to ensure vendor satisfaction and improve overall service.

• Resolved customer inquiries and issues efficiently to maintain high customer satisfaction.• Demonstrated strong communication skills in handling a high volume of customer interactions.• Assisted with data entry, resolving fraud cases and corrections to consumer credit reporting.

• Assistant Manager: Increased profits through effective team leadership and customer service. Supervised staff in daily operations, including scheduling, training, and maintaining high standards.• Bartender: Demonstrated expertise in crafting cocktails and providing exceptional customer service.• Server: Delivered top-notch service in a fast-paced environment, ensuring customer satisfaction.

• Managed and accurately input large volumes of data into database systems.• Conducted quality checks to ensure data integrity and consistency.• Utilized Microsoft Excel to create and maintain spreadsheets for data entry tasks.• Collaborated with team members to meet project deadlines and exceed performance expectations.

• Managed accounts, processed invoices, and resolved payment discrepancies for over 1000 clients.• Conducted monthly reconciliations to ensure timely collection of outstanding accounts.• Communicated with clients to resolve billing issues and maintain positive relationships.

Prepared and served a variety of high-quality beverages and food items to customers in accordance with Starbucks standards.Operate and maintain espresso machines, blenders, and other equipment efficiently.Ensure cleanliness and organization of the store, including workstations and customer areas. Handled cash transactions accurately and efficiently while providing excellent customer service. Engaged with customers to ensure a positive experience and address any inquiries or concerns. Restocked supplies and maintained inventory levels as needed to support smooth operations. Contributed to a positive and collaborative work environment by working as part of a team.

As an assistant manager at Jimmy John's I assisted the store manager in overseeing the daily operations of the restaurant. My responsibilities included supervising and training staff members, ensuring food quality and safety standards were met, managing inventory and ordering supplies, handling cash transactions and reconciling registers, and addressing customer inquiries and concerns. As an assistant managers I played a key role in maintaining cleanliness and organization within the store, implementing company policies and procedures, and contributing to the overall success and efficiency of the Jimmy John's location.