Pierre Aubry Email & Phone Number

Dublin, County Dublin, Ireland

Spearheading end-to-end demo release management, ensuring synchronized execution and flawless delivery across diverse regions and time zones.Collaborating with cross-functional teams to curate captivating demo content, showcasing our products' unique value propositions to diverse target audiences.Driving program strategy and execution, aligning with business objectives, and tracking performance metrics to continuously enhance program effectiveness.Forging strong relationships with executive stakeholders, presenting critical insights and demonstrating the direct correlation between my Team's efforts and business success.

Dublin, County Dublin, Ireland

- Demo Release Manager for Coupa Software Upgrades for the Pre-sales org- Global Trainer on new Release for Pre-sales org (AMER/EMEA/APAC)- Program Manager on Pre-sales tool adoption- Global Project Manager for the Support Sales Team- Process Manager/ Creator

County Dublin, Ireland

Responsible for Pre-sales Support for EMEA/APAC/AMER:- Technical Support for our live demonstration Team.- Data feeding.- Content Creator & Trainer.- Content Maintenance and Troubleshooting.- Communication lead.

Dublin

Part of the "Vertical Group 2" , supporting Coupa modules :- Expenses- Sourcing, Coupa Sourcing Optimisation- Suppliers, Coupa Supplier Portal, SIM- Contracts, Contracts Collaboration (CLM)- Analytics (Birst)- MobileAd hoc task :- Creation of knowledge documentation

Ireland, Leixlip

- Provide mentoring, training, and coaching to all new and existing Technical Engineers.- Insure Case Quality Assessment completed as per target.- Monitoring of Agents Tickets to ensure correct process is followed.- Providing feedback to agents in relation to the use of processes and ticket quality.- Create training plans and coordinate training for new hires.- Conduct test calls for new hires and running of Knowledge Gap exams/Technical Tests.- Update/Maintain Knowledge Base and Training Documentation.- PC Maintenance for machines on the desk.Ad hoc tasks:- Backup Escalations & Complaint: Managing complaints and escalations from End-Users to Resolver Groups.- Backup Language Assessor : Assessing language fluency within Recruitment process

Ireland, Leixlip

- Answering calls, troubleshooting computers and mobile devices issues and solving them, for Users from France, United Kingdom, Ireland, Belgium, Canada and Switzerland (B to B).- Logging, escalating, routing and closing cases.- Mediator between teams.- Using relevant tools and system to ensure quality in the cases and their resolution.Back-Up Coach since October 2015 :-Support for new hires in the company and agents. -Assisting Coaches and Training Coordinator.

France, Montargis

Training session of 6 months, spread out over two years, for my BTS NRC at CIMM IMMOBILIER (Real Estate agency) in France.- Visits, estimations and locations of houses and apartments.- Updating the visual advertisement of the agency (In the agency and on the internet).- Greeting and support of customers on the phone and face to face.- Outdoor prospection.