Audrey Keim Email & Phone Number

Portland, Oregon, United States

New York, United States

Vee is a start-up consulting firm that helps 21st-century leaders like HP and Ford deliver the experiences and talent they need to drive innovation and sustainable growth. Leading the design team at Vee as Service Designer and Project Manager. Responsible for preparing and facilitating workshops and co- creation sessions with stakeholders, team task delegation, managing cross-functional communications, developing and mapping service systems, modernizing existing client services, developing standard operating procedures, planning agile project sprints, constructing and testing digital prototypes, as well as building journey maps and blueprints of current and future state service systems and product offerings, while enhancing internal processes using service design strategies.

Managed and independently conducted process research, facilitated internal interviews with employees, tested and designed public-facing platforms, and organized operations to allow both companies to operate efficiently and align user research insights with future business objectives. Collaborated to integrate revenue streams through design and business strategy. Led client through business innovation processes such as service blueprinting, research methods, analysis, synthesis and implementation of suggested process improvements. Prioritized development of modernized touchpoints, independently created and executed research plans, negotiated implementation strategies, effectively managed timelines, enhanced internal business communication, and worked independently and collaboratively while building stakeholder relationships and internal stability through diligent design and research.

Savannah, Georgia, United States

Chosen alongside a multi-talented group of SCAD creatives to be the first Deloitte Rapid Implementation Studio team to craft and deliver tangible design artifacts. As a team, we immersed ourselves in real-world business challenges and developed groundbreaking, actionable solutions rooted in human-centered design.

Portland, Oregon Metropolitan Area

Joined four active agency projects working with a multinational technology company, a nonprofit healthcare system, a K-12 educational start-up, and one of the largest banks in North America. Supported team leads by building research discussion guides, organizing and conducting stakeholder interviews, utilizing quantitative and qualitative research methodologies, drafting service blueprints, creating storyboards, designing workshop activities, and facilitating workshops to reveal crucial insights and areas of opportunity with clients on behalf of complex systems. Analyzed and synthesized data, created compelling research reports, collaborated with peers to create client presentations, completed service audits, developed leadership skills, created meaningful infographics, and infused design, research, and systems thinking for optimal outcomes.

Savannah, Georgia, United States

Managing 13 interdisciplinary designers while co-leading our internal research team for 10-week project. Explored areas of opportunity and improvement for Deloitte DS and J’s recruitment and onboarding processes. Gained experience in government project management and planning, leadership, time management, diverse synthesis techniques, leading execution of interdisciplinary deliverables, presenting to DS and J clients, and sharing insight and service recommendations. Presented final research insights directly to Executive leadership team of Deloitte’s Defense, Security and Justice department. Deliverables included secondary and primary research sprints, 2 empathy maps current state and future state journey maps, midpoint presentation, ideal experience matrix, persona matrix, 3 motion media films, storyboards, prototyped new recruitment strategy, a holistic journey map, final presentation and process book.

Toronto, Ontario, Canada

Joined User Research Lab and Experience Design Chapter at the ODS as a public servant, assisted in enabling the adoption of digital practices across government platforms and helped modernize outdated services and processes that prevented delivery of human-centered government services. Conducted ethnographic user research, tested digital products, built positive relationships with provincial stakeholders and employees, administered inclusive candidate recruitment, designed and facilitated workshops, conducted usability tests and user interviews, developed wireframes, completed design assessments, illustrated storyboards, created journey maps, wrote analysis reports and blog posts, generated thoughtful research reports, presented research findings to leadership teams in order to create and implement better digital products and services for the citizens of Ontario.

Bachelor'S Degree, Service Design

Bachelor Of Arts - Ba, Interaction Design